TicketAlert for Mac is a powerful business software that allows Mac users to receive notifications about new tickets and replies in their Kayako SupportSuite and eSupport helpdesk. With TicketAlert, you can stay on top of your customer support requests without having to constantly check your inbox or log into your helpdesk account. After installing TicketAlert on your Mac, you will have a new icon on the right-hand side of your menubar. This icon will display the number of new tickets and replies that you have received since the last time you checked. You can click on the icon to view a list of all the notifications that you have received. TicketAlert Free Edition vs. TicketAlert Professional TicketAlert comes in two editions: Free and Professional. The Free Edition offers basic notification features, while the Professional Edition includes additional features designed to enhance your productivity and efficiency. With TicketAlert Professional, you can receive notifications from more than one helpdesk, use filters to include or exclude specific notifications from the history dialog or only show alerts, view a selectable helpdesk/department tree in the history panel, access a selectable history stack of received notifications in the history panel, use a 'normal' menu for status items with counters showing # of notifications and tooltips showing last refreshes. You can also change sort orders for notifications based on priority levels or other criteria. Additionally, TicketAlert Professional allows users to automatically create ToDos in iCal or Things (http://culturedcode.com/things/) based on ticket priorities. What it is not... It's important to note that while TicketAlert provides powerful notification features for Kayako SupportSuite and eSupport users; it is not intended as a full client application for these platforms. For those who require more comprehensive functionality beyond just receiving alerts about new tickets/replies - we plan to develop SupportDesk for Mac which will provide full client capabilities including ticket management tools such as assigning tickets & responding directly within our app interface! Benefits: 1) Stay up-to-date with customer support requests without having to constantly check email 2) Receive real-time alerts about new tickets/replies 3) Increase productivity by automating tasks such as creating ToDos based on ticket priorities 4) Access advanced filtering options allowing greater control over which types of messages are displayed. 5) Enjoy an intuitive interface designed specifically with Mac users in mind Conclusion: In conclusion,Ticket Alert is an essential tool for any business using Kayako SupportSuite/eSupport who wants real-time updates regarding their customer support requests without having to constantly check email accounts! With its advanced filtering options & automation capabilities - this software makes managing customer service inquiries easier than ever before!

ScreenSteps for Mac: The Ultimate Business Software for Creating Image-Based Documents Are you tired of answering the same questions over and over again? Do you wish there was an easier way to create step-by-step guides and tutorials? Look no further than ScreenSteps for Mac, the ultimate business software for creating image-based documents. ScreenSteps is not just another screen capture application. It goes beyond simply capturing screenshots by automatically creating image-based documents as you capture them. This means that you can quickly and easily create step-by-step guides, tutorials, and manuals without having to spend hours formatting and organizing your content. With ScreenSteps, you can annotate images with text boxes, arrows, highlights, and more. This makes it easy to point out specific areas of interest or highlight important information. You can also add text descriptions to each image to provide additional context or instructions. Once your document is complete, you can export it in a variety of formats including HTML, PDF, Word (DOCX), WordPress, TypePad, Blogger, Movable Type MindTouch*, Confluence*, Google Sites*, Joomla or ScreenSteps Live (*requires ScreenSteps Pro). This makes it easy to share your content with others or publish it on your website. But that's not all! ScreenSteps also includes a number of other features that make it the ultimate business software for creating image-based documents: - Automatic numbering: Each step in your document is automatically numbered so readers know exactly where they are in the process. - Customizable templates: Choose from a variety of pre-designed templates or create your own custom template. - Version control: Keep track of changes made to each document so you always have access to previous versions. - Collaboration tools: Work with team members on the same document in real-time using ScreenSteps Live. - Mobile app: Access your documents on-the-go using the mobile app (available for iOS). Whether you're creating training materials for new employees or documenting processes for existing ones, ScreenSteps makes it easy to create professional-looking image-based documents quickly and efficiently. Say goodbye to tedious formatting tasks and hello to streamlined documentation with ScreenSteps!