LiveChat for Mac 3.4.0

LiveChat for Mac is a powerful business software solution that enables website owners to provide live chat support to their customers. This software is offered in a SaaS model, which means that it can be accessed from anywhere with an internet connection and without the need for any additional software installation.

With LiveChat, visitors to your e-commerce website can easily and quickly access live chat with customer service representatives or sales support. This feature helps to improve customer satisfaction by providing instant assistance when needed. At the same time, operators have access to even more functionalities such as personal and automated chat invitations, web traffic monitoring, and real-time visitor information.

One of the key features of LiveChat is its search engine icons which make it easy for operators to recognize referring websites and keywords. The application also includes the possibility of setting up link shortcuts, co-browsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history.

LiveChat allows holding multiple chats with customers, partners and employees at the same time. This feature makes it possible for operators to handle multiple inquiries simultaneously while maintaining high levels of efficiency.

For more advanced users who require additional functionality beyond basic features like search engine icons or web traffic monitoring; LiveChat offers integrations with CRM software (Salesforce, SugarCRM), e-commerce platforms (Shopify, ZenCart,Magento), CMS platforms (Joomla!, Drupal,and WordPress), remote desktop tool (LogMeIn Rescue)and help desk software (Zendesk). These integrations enable users to track chat conversion in Google Analytics as well as set up group and departmental structures with additional rights management capabilities.

The shared chat history feature in LiveChat makes it easy for operators to keep track of previous conversations with customers while advanced reporting tools provide insights into how well your team is performing over time. With these tools at your disposal you can easily identify areas where improvements are needed so that you can continue providing top-notch service levels across all channels including phone calls,email communication,and live chats on your website.

LiveChat provides a secure communication channel between businesses and their customers by processing all data transmission through SSL encoded protocol which guarantees top security level during communication within companies.

Key Features:

1) Search Engine Icons: The application includes search engine icons making it easy recognizing referring Web site & keywords.

2) Personal & Automated Chat Invitations: Operators have got even more functionalities like personal & automated chat invitations.

3) Web Traffic Monitoring: Real-time visitor information are just basic features.

4) Multiple Chats: Allows holding multiple chats with customers/partners/employees at once.

5) Integrations: Integrates seamlessly into CRM/e-commerce/CMS/remote desktop tool/help desk software

6) Shared Chat History: Shared Chat History makes keeping track of previous conversations easier than ever before

7) Advanced Reporting Tools: Advanced reporting tools provide insights into how well your team is performing over time

Benefits:

1) Improved Customer Satisfaction - Customers receive free & instant access 24/7

2) Increased Efficiency - Agents can provide support up-to 5 times more effective than on phone calls

3 ) Secure Communication Channel - All data transmission processed through SSL encoded protocol guaranteeing top security level during communication within companies

Conclusion:

In conclusion,Livechat for Mac provides an excellent solution for businesses looking to improve their online sales process by offering real-time assistance via live-chat support.Its user-friendly interface coupled with its robust set of features make this product an ideal choice for businesses lookingto enhance their online presence.The abilityto integrate seamlessly into other business applications such as CRM,e-commerce,CMS,and helpdesksoftware further enhances its value proposition.Livechat's commitment towards ensuring secure communications channels between businessesand their clients ensures peace-of-mind when dealingwith sensitive information.Learnmore about how Livachatcan benefityour business today!