Help Desk Software

Total: 95
Truechat

Truechat

1.0

TrueChat is a powerful business software that enables you to stay connected with your customers in real-time. With its advanced features, you can track your visitors, interact with them live, and guide them towards the best solution for their needs. Whether you're running an online store or managing a customer support team, TrueChat is the perfect tool to help you provide exceptional customer service. One of the key benefits of TrueChat is its ability to track visitors in real-time. This means that as soon as someone lands on your website, you'll be able to see who they are and what they're looking for. You can then use this information to initiate a conversation with them and offer assistance if needed. Another great feature of TrueChat is its live interaction capabilities. With this tool, you can chat with customers in real-time and resolve any queries or issues they may have. This not only helps improve customer satisfaction but also reduces the likelihood of customers abandoning their shopping carts or leaving negative reviews. In addition to these features, TrueChat also offers guided assistance functionality. This allows you to guide customers towards the best solution for their needs by providing personalized recommendations based on their browsing behavior and preferences. One of the biggest advantages of using TrueChat is that it helps businesses retain crucial customers even when they're not available. With its 24/7 availability, customers can reach out at any time and receive prompt assistance from your team members. Overall, TrueChat is an essential tool for businesses looking to provide exceptional customer service while improving conversion rates and reducing churn rates. Its advanced features make it easy for businesses of all sizes to connect with their audience in meaningful ways while building long-lasting relationships based on trust and reliability. Key Features: 1) Real-time visitor tracking 2) Live interaction capabilities 3) Guided assistance functionality 4) 24/7 availability Benefits: 1) Improved customer satisfaction 2) Increased conversion rates 3) Reduced churn rates 4) Enhanced brand reputation Use Cases: 1) E-commerce websites: Use TrueChat's live interaction capabilities to assist shoppers during checkout. 2) Customer support teams: Use guided assistance functionality to provide personalized recommendations based on each customer's unique needs. 3) Service-based businesses: Use real-time visitor tracking data to identify potential leads and engage with them proactively. 4) Online marketplaces: Use 24/7 availability feature so buyers/sellers can get instant help whenever required. Conclusion: Truechat provides an efficient way for businesses across various industries such as e-commerce websites, service-based companies etc.,to stay connected with their clients/customers by offering personalized recommendations based on browsing behaviour & preferences which ultimately leads towards improved conversion rate & reduced churn rate. The software has been designed keeping in mind all aspects related specifically towards enhancing brand reputation through better communication channels between business owners & clients/customers alike. So if you want a reliable way of staying connected with your audience while building long-lasting relationships based on trust & reliability then look no further than truechat!

2017-04-04
RDSSessionManager

RDSSessionManager

2017.1.0.0

RDSSessionManager is a powerful business software that simplifies the management of your RDS/Citrix farm. With this software, you can easily manage all sessions on your farm or on a single Windows Server. RDSSessionManager provides you with a comprehensive list of all active sessions, allowing you to monitor and control user activity in real-time. One of the key features of RDSSessionManager is its ability to assist users remotely. This feature allows you to take control of a user's session and provide them with support or guidance as needed. You can also view the processes running on their machine and stop any that may be causing issues. Another useful feature is the ability to log sessions for auditing purposes. This allows you to keep track of who accessed what resources and when they did so. You can also disconnect sessions if necessary, which is particularly useful if a user has left their session open but is no longer actively using it. RDSSessionManager also allows you to send messages directly to selected users or groups, making it easy to communicate important information or updates quickly and efficiently. Overall, RDSSessionManager is an essential tool for anyone managing an RDS/Citrix farm. Its intuitive interface and powerful features make it easy to monitor and control user activity while ensuring maximum uptime for your systems. Key Features: - Comprehensive list of all active sessions - Remote assistance capabilities - Process monitoring and management - Session logging for auditing purposes - Ability to disconnect inactive sessions - Direct messaging capabilities Benefits: 1) Simplified Management: With RDSSessionManager, managing your RDS/Citrix farm becomes much easier thanks to its intuitive interface and powerful features. 2) Real-Time Monitoring: The software provides real-time monitoring capabilities that allow you to keep track of all active sessions on your network at any given time. 3) Enhanced Security: By logging all session activity, RDSSessionManager helps ensure maximum security by providing an audit trail that can be used in case of security breaches or other incidents. 4) Improved User Experience: The remote assistance feature makes it easy for IT staff members to provide support quickly without having physical access to the end-user's machine. 5) Increased Productivity: By allowing IT staff members greater visibility into system performance through process monitoring tools, they are better equipped than ever before when troubleshooting issues affecting productivity levels within their organization. Conclusion: In conclusion, RDSSessionManager offers businesses an efficient way of managing their RDS/Citrix farms by providing real-time monitoring capabilities along with remote assistance tools that help improve overall productivity levels within organizations while enhancing security measures through detailed session logging functionality. Whether looking for ways in which one might streamline operations across multiple servers simultaneously or simply seeking out more effective means by which one could troubleshoot problems as they arise throughout daily operations - this software solution has got everything covered!

2017-05-09
Multi-Platform Account Management

Multi-Platform Account Management

4.21.11

Multi-Platform Account Management: The Ultimate Solution for Network-Wide User Account Administration In today's fast-paced business environment, managing user accounts across multiple platforms can be a daunting task. With different operating systems, databases, and custom applications in use, IT and Help Desk staff often find themselves struggling to keep up with the demands of creating and maintaining user accounts. This is where Multi-Platform Account Management comes in - a centralized solution that simplifies the process of administering network-wide accounts on Windows, UNIX, Linux, OpenVMS, AS400, databases and custom applications. The Sysgem Account Manager (SAcM) is a fully featured application that provides a single point for creating & managing multiple accounts on multiple computer systems of multiple platform types. It supports basic operating system accounts and user profiles in end-user layered applications. With SAcM, you can create accounts from default templates on multiple systems in one simple operation. Gone are the days when creating the user account environment for "new starters" involved many tasks and a number of different people. With SAcM, a single and simple operation by an authorized user-account administrator is all it takes to prevent delays in getting new employees up and running. But that's not all - SAcM also simplifies help desk operations for user administration by enabling responsibility to be delegated with safety. Full audit trail accountability ensures that every change made to an account is tracked so you can identify any security issues across your entire enterprise. SAcM makes it easy to produce accurate reports on the usage and deployment of user accounts across your entire network. Information can be sorted and filtered to meet your own requirements so you can identify trends or potential issues before they become major problems. And if you need even more customization options than what SAcM offers out-of-the-box? No problem! The separately available Sysgem Development Manager (SDeM) Module allows you to easily customize features and functions according to your specific needs. Key Features: - Centralized solution for administering network wide accounts - Supports basic operating system accounts & end-user layered applications - Create & manage multiple accounts on multiple computer systems - Full audit trail accountability - Simplifies help desk operations & enables delegation of responsibility with safety - Produces accurate reports on usage & deployment of user accounts Benefits: 1) Saves Time: By providing a single point for creating & managing multiple accounts across different platforms. 2) Increases Efficiency: By simplifying the process of administering network-wide account management. 3) Enhances Security: By ensuring full audit trail accountability. 4) Improves Delegation: By enabling responsibility delegation with safety. 5) Provides Customization Options: Through Sysgem Development Manager (SDeM). In conclusion, Multi-platform account management software like Sysgem Account Manager (SAcM), helps businesses simplify their IT processes by providing centralized solutions for administering network-wide account management across various platforms such as Windows OSs or Unix/Linux-based servers among others while ensuring full audit trail accountability which enhances security measures within organizations' networks while improving efficiency through simplified helpdesk operations allowing users' responsibilities delegation safely without compromising data integrity or confidentiality levels required by regulatory compliance standards such as HIPAA regulations among others making it easier than ever before!

2017-04-03
ProProfs Chat

ProProfs Chat

4.1

ProProfs Chat is a powerful online live chat software designed to help businesses offer instant support to their customers and engage with their website visitors. With ProProfs Chat, your support team can resolve issues faster, provide quick answers to queries about your products and services, and assure your customers of personalized assistance anytime they need it. This business software is an essential tool for any company that wants to improve customer satisfaction, reduce tickets, increase sales and ROI. It offers a wide range of features that make it easy for businesses to manage customer interactions in real-time. One of the key benefits of ProProfs Chat is its ability to provide instant support. This means that customers can get help right away without having to wait for an email response or phone call back. This feature alone can significantly improve customer satisfaction levels as it shows that you value their time and are committed to providing excellent service. Another great feature of ProProfs Chat is its ability to personalize interactions with customers. The software allows you to see who is visiting your website in real-time so you can tailor your responses accordingly. You can also use pre-defined messages or create custom ones based on the specific needs of each customer. In addition, ProProfs Chat offers a range of tools designed specifically for businesses looking to increase sales and ROI. For example, the software allows you to track visitor behavior on your website so you can identify potential leads and target them with personalized messages or promotions. Overall, ProProfs Chat is an excellent choice for any business looking for a reliable live chat solution that will help them improve customer satisfaction levels while also increasing sales and ROI. With its powerful features and easy-to-use interface, this business software has everything you need to take your customer support efforts to the next level!

2017-08-08
TeamHelpDesk

TeamHelpDesk

7.3

TeamHelpDesk - The Ultimate Solution for Efficient Support Management Are you tired of managing support requests from multiple channels and struggling to keep track of them all? Do you want to streamline your support team's processes and improve response times? Look no further than TeamHelpDesk, the ultimate solution for efficient support management. Developed by AssistMyTeam SMB Solutions, an Indian-based software company, TeamHelpDesk is an add-on solution for Microsoft Outlook that makes it easy for your support team to manage support requests from end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, TeamHelpDesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook. With TeamHelpDesk, you can say goodbye to the chaos of managing multiple channels of communication. All incoming emails are automatically converted into tickets that can be assigned to specific agents or teams. You can also set up custom rules and workflows based on ticket properties such as priority level or category. One of the key benefits of using TeamHelpDesk is improved response times. With all tickets centralized in one place within Outlook, agents can quickly access relevant information about a customer's history and previous interactions with your company. This allows them to provide personalized responses that address the customer's needs more effectively. In addition to faster response times, using TeamHelpDesk also leads to improved resolution times. By tracking each ticket's progress through various stages such as open, pending or resolved status updates are sent automatically when a ticket is updated so customers are kept informed throughout the process. Another benefit of using TeamHelpdesk is its ability to generate reports on various aspects such as agent performance metrics like average handling time (AHT), first call resolution (FCR) rate etc., which helps managers identify areas where improvements could be made. Team Helpdesk System has been designed keeping scalability in mind so it grows with your business needs without any additional investment required on hardware infrastructure etc., making it ideal for small businesses looking for a cost-effective solution that will grow with their business needs over time. RamgeSoft distributes Team Helpdesk through EU which means customers have access not only local language but also local currency pricing options making it easier than ever before get started with this powerful tool today! In conclusion if you're looking for a comprehensive solution that streamlines your entire customer service process while improving efficiency across all channels then look no further than our award-winning software – try out our free trial today!

2013-07-31
VisborDesk

VisborDesk

1.0

VisborDesk Help Desk - Your Ultimate Solution for Exceptional Customer Service In today's fast-paced business world, customer service is more important than ever. With the rise of social media and online reviews, a single negative experience can quickly spread and damage your reputation. That's why it's crucial to have a reliable help desk software that can provide your customers with exceptional support. Introducing VisborDesk Help Desk - a web-based help desk software designed to streamline your customer support process and improve customer satisfaction. With its user-friendly interface and powerful features, VisborDesk is the ultimate solution for businesses of all sizes. Free 30 Days Trial We understand that choosing the right help desk software can be challenging. That's why we offer a free 30-day trial of VisborDesk so you can test it out before committing to a purchase. During this trial period, you'll have access to all the features of our software so you can see firsthand how it can benefit your business. Ticket Management VisborDesk offers robust ticket management capabilities that allow you to track and manage customer inquiries from start to finish. You'll be able to create tickets manually or automatically through email integration, assign them to specific agents or teams, set priorities and due dates, add notes and attachments, and more. Live Chat Application In addition to ticket management, VisborDesk also includes a live chat application that enables real-time communication between customers and agents. This feature allows customers to get immediate assistance without having to wait for an email response or phone call back. Self-Service Portal / Customer Portal VisborDesk also includes a self-service portal where customers can find answers to common questions without having to contact support directly. This feature not only saves time for both parties but also empowers customers by giving them control over their own support experience. Multiple SLA With multiple SLA (Service Level Agreement) options available in VisborDesk Help Desk Software; you will be able set different levels of priority based on urgency level which will ensure timely resolution of issues as per agreed upon timelines with clients/customers. Rules & Filters To further streamline your support process; rules & filters are available in Visbordesk which allows automatic assignment based on certain criteria such as keywords in subject line etc., routing tickets based on department/agent availability etc., thus reducing manual intervention required at every step while ensuring faster resolution times! Customized Email Notifications Stay informed about what’s happening with customized email notifications! You’ll receive alerts when new tickets are created or updated so that nothing falls through the cracks – even if someone forgets! Plus there are customizable templates available too! Multi Language With multi-language capability built into our system; language barriers won't stop us from providing excellent service! We offer translations in several languages including English (US), Spanish (Spain), French (France), German (Germany) among others! Fully Customizable Our fully customizable platform means we're always adapting our system according client needs – whether it’s adding new fields or customizing workflows – we’re here every step along way making sure everything runs smoothly! Fully Free Upto 3 Users For small businesses who need an affordable solution but don’t want compromise quality; we offer fully free upto 3 users plan which provides access all features mentioned above plus additional ones like reporting analytics etc.!

2014-06-15
T-Cubed Lite Edition

T-Cubed Lite Edition

2.0

T-Cubed Lite Edition: The Ultimate Trouble Ticket Manager In today's fast-paced business environment, it is essential to have a reliable and efficient system for managing trouble incidents. Whether you are dealing with IT support calls, customer support calls, field service calls and maintenance tracking, software development and bug reporting coordination, or operations management and coordination, T-Cubed Lite Edition is the perfect solution for your needs. T-Cubed Lite Edition is a powerful trouble ticket manager that allows you to log and report trouble incidents quickly and easily. With its user-friendly interface and flexible design, T-Cubed can be customized to meet the specific needs of your organization. Designed with IT support in mind, T-Cubed has evolved into a generic tool that can be used in any environment where trouble tickets need to be managed. It provides an easy-to-use platform for logging incidents as they occur so that they can be tracked from start to finish. Key Features: - User-friendly interface: The intuitive interface makes it easy for users of all levels to navigate the system. - Customizable fields: You can customize fields based on your specific requirements. - Email notifications: Receive email notifications when new tickets are created or updated. - Reporting capabilities: Generate reports based on various criteria such as date range or ticket status. - Search functionality: Quickly search through tickets using keywords or other criteria. - Integration with other systems: T-Cubed integrates seamlessly with other systems such as email clients or CRM software. Benefits: 1. Improved efficiency: With T-Cubed Lite Edition at your disposal, you will experience improved efficiency in managing trouble incidents. The streamlined process ensures that issues are resolved quickly without any delays. 2. Enhanced communication: The software facilitates better communication between team members by providing real-time updates on incident status via email notifications. 3. Increased productivity: By automating the process of logging incidents and tracking their progress through resolution, employees can focus on more important tasks rather than spending time manually updating spreadsheets or databases. 4. Better customer satisfaction: With faster response times due to efficient incident management processes in place thanks to T-cube lite edition, customers will feel more satisfied knowing their issues are being addressed promptly. Use Cases: 1) IT Support Calls IT departments often receive numerous requests from employees regarding technical issues they face while working on their computers/laptops/servers etc.. With T-cube lite edition, these requests can be logged into the system which then assigns them priority levels based on severity level. This helps ensure timely resolution of critical issues while less urgent ones may wait until resources become available. 2) Customer Support Calls Customer service representatives often receive complaints about products/services offered by companies. These complaints need immediate attention so that customers remain satisfied. By using t-cube lite edition, these complaints get logged into the system which then assigns them priority levels based on severity level. This helps ensure timely resolution of critical complaints while less urgent ones may wait until resources become available. 3) Field Service Calls & Maintenance Tracking Field technicians who work outside office premises often encounter problems related to equipment breakdowns/malfunctions etc.. These problems need immediate attention so that downtime is minimized. By using t-cube lite edition, these problems get logged into the system which then assigns them priority levels based on severity level. This helps ensure timely resolution of critical problems while less urgent ones may wait until resources become available. 4) Software Development & Bug Reporting Coordination Software developers often encounter bugs/errors during coding/testing phases which require immediate attention so that project timelines aren't affected negatively due prolonged debugging sessions.. By using t-cube lite edition, these bugs/errors get logged into the system which then assigns them priority levels based on severity level. This helps ensure timely resolution of critical bugs/errors while less urgent ones may wait until resources become available. 5) Operations Management & Coordination Operations managers often face challenges related scheduling/coordination/communication among team members involved in executing complex projects/tasks.. By using t-cube lite edition, all relevant information gets stored within one centralized location making it easier for everyone involved stay informed about project/task progress/status updates etc.. Conclusion: In conclusion,T-Cubed Lite Edition is an excellent choice if you're looking for a reliable tool for managing trouble tickets across different environments like IT support calls,customer support calls,maintenance tracking field service calls,bug reporting coordination,and operations management.T-cube offers many features like customizable fields,email notifications,integration with other systems,and reporting capabilities making it an ideal solution for businesses looking improve efficiency,increase productivity,better communication among team members,and ultimately achieve higher customer satisfaction rates.Try out our free trial version today!

2011-10-14
FileVersions

FileVersions

1.0.0.0

FileVersions is a powerful business software that allows you to easily search and retrieve the file version of all the files in a specified folder. With this application, you can quickly and easily find out which version of a file you are working with, saving you time and effort. Whether you are managing large amounts of data or simply need to keep track of important files, FileVersions is an essential tool for any business. This software is designed to be user-friendly and intuitive, making it easy for anyone to use regardless of their technical expertise. One of the key features of FileVersions is its ability to search sub-directories. This means that if your specified folder contains multiple sub-folders, FileVersions will automatically search through each one to find all relevant files. This saves you time and effort by eliminating the need for manual searches. Another useful feature is the ability to specify a particular file extension. For example, if you only want to retrieve information on. docx files within your selected folder, simply enter ".docx" into the search field and FileVersions will only return results for those specific files. Once your search has been completed, FileVersions provides detailed information on each file including its name, path location and version number. This makes it easy for users to quickly identify which version they are working with without having to manually check each individual file. In addition to its core functionality as a file version retrieval tool, FileVersions also offers several other useful features such as batch processing capabilities. With this feature enabled, users can select multiple folders at once and retrieve information on all relevant files in one go. Overall, FileVersions is an essential tool for any business looking to streamline their data management processes. Its user-friendly interface combined with powerful functionality make it an ideal choice for businesses both large and small alike. Key Features: - Search sub-directories - Specify particular file extensions - Retrieve detailed information on each file including name,path location,and version number - Batch processing capabilities System Requirements: File Versions requires Windows 7 or later operating system. It requires at least 1 GB RAM. It requires at least 50 MB free disk space. Conclusion: If your business relies heavily on managing large amounts of data or keeping track of important files then look no further than File Versions! With its powerful functionality combined with user-friendly interface,it's an essential tool that every business should have in their arsenal!

2011-08-01
CMDB Cloud Monitoring Client

CMDB Cloud Monitoring Client

1.0.1

CMDB Cloud Monitoring Client: The Ultimate Business Software for Efficient Monitoring In today's fast-paced business world, it is essential to have a reliable and efficient monitoring system in place. CMDB Cloud Monitoring Client is the perfect solution for businesses looking to monitor their processor, memory, disk, bandwidth, and other critical metrics. With its advanced features and seamless integration with CloudWatch and other providers, this software is a must-have for any business that wants to stay ahead of the competition. Monitor Processor, Memory, Disk Space & Bandwidth CMDB Cloud Monitoring Client allows you to monitor your processor usage in real-time. You can keep track of how much CPU power your applications are using at any given time. This feature helps you identify bottlenecks or performance issues that may be affecting your system's overall performance. The software also monitors memory usage so that you can keep an eye on how much RAM your applications are consuming. This feature helps you optimize your system resources by identifying memory leaks or inefficient code. Disk space monitoring is another critical feature of CMDB Cloud Monitoring Client. You can set up alerts when disk space reaches a certain threshold so that you can take action before it becomes a problem. Bandwidth monitoring allows you to keep track of network traffic between servers or clients. You can identify which applications are consuming the most bandwidth and optimize them accordingly. Standard Checks such as HTTP, Ping & FTP In addition to monitoring processor usage, memory consumption, disk space utilization & bandwidth consumption; CMDB Cloud Monitoring Client also performs standard checks such as HTTP requests (to ensure web server availability), Ping (to check network connectivity) & FTP (to verify file transfer). Create Alert Groups & Receive Notifications With CMDB Cloud Monitoring Client's alert group feature; users can create groups based on specific criteria such as location or application type. When an unusually high load occurs within one of these groups; notifications will be sent out automatically via email or SMS text message so that appropriate action may be taken immediately. Your Websites: Keep Track Of Website Response Times Website response times are crucial when it comes to user experience; slow loading pages lead to frustration which ultimately results in lost revenue opportunities! With CMDB Cloud Monitoring Client's website response time tracking capabilities; users get instant feedback on website performance along with automatic linking of performance graphs directly into incidents - making troubleshooting easier than ever before! Instant Deployment: Seamless Integration with AWS'CloudWatch' Seamless integration with AWS'CloudWatch' makes deployment quick and easy! Simply download the client from our website then follow simple instructions provided during installation process - no complicated setup required! Long Term Reference: We Keep Your Data For Years! We understand how important historical data is when it comes down analyzing trends over time - That’s why we store all data collected by our software for years! Users don't need worry about managing storage themselves since we take care everything behind scenes while they focus on what matters most – running their business efficiently without worrying about IT infrastructure management tasks like storage management etc.. Conclusion: In conclusion; if you're looking for an efficient way monitor key metrics like processor usage/memory consumption/disk space utilization/bandwidth consumption along with standard checks like HTTP/Ping/FTP then look no further than CMDB cloud monitoring client! With its advanced features including alert groups/notification systems/website response time tracking/seamless integration AWS’CloudWatch’- this software has everything needed stay ahead competition while keeping IT infrastructure running smoothly without any hiccups whatsoever!

2012-02-01
sitewebdesk

sitewebdesk

6.8

If you're looking for a simple and cost-effective way to manage your external customer support, sitewebdesk is the perfect solution. This business software offers both hosted and installed help desk options, allowing you to launch your internet-based CRM and account management system quickly and easily. With sitewebdesk, you can enjoy all the benefits of a fully functional help desk without the high costs associated with web development. Whether you choose the hosted or installed option, this software provides an intuitive interface that makes it easy for your team to manage customer inquiries, track issues, and resolve problems quickly. One of the key features of sitewebdesk is its shared open-source code. This allows for total harmonization between your website and business processes. By integrating seamlessly with your existing systems, this software helps streamline operations while improving customer satisfaction. Here are some of the key features that make sitewebdesk stand out from other help desk solutions: Easy Installation: With just a few clicks, you can install sitewebdesk on your server or use our cloud-based hosting service. The installation process is straightforward and requires no technical expertise. Customizable Interface: Sitewebdesk's user-friendly interface can be customized to match your brand's look-and-feel. You can also create custom fields to capture specific information about each ticket or inquiry. Multi-Channel Support: Sitewebdesk supports multiple channels including email, phone calls, live chat sessions as well as social media platforms like Facebook & Twitter so that customers can reach out through their preferred channel Automated Ticket Management: SitwebDesk automates ticket management by assigning tickets automatically based on priority levels set by admin users Reporting & Analytics: With built-in reporting tools in place, you get real-time insights into how well your team is performing in terms of response time, ticket resolution rate etc Mobile App Support: Accessing tickets on-the-go has never been easier with mobile app support available for both iOS & Android devices Security Features: Security features like SSL encryption ensures data privacy while two-factor authentication adds an extra layer of security In addition to these core features,sitwebDesk also offers integrations with popular third-party applications such as Zapier which allows seamless integration between different apps used by businesses. This means that businesses using other apps such as CRMs or project management tools don't have to switch between different applications but instead integrate them all together within one platform. Overall,sitwebDesk provides an affordable yet powerful solution for businesses looking to improve their external customer support processes. With its easy installation process,user-friendly interface,multi-channel support,and robust reporting capabilities,it's no wonder why so many companies are choosing this software over more expensive alternatives.

2008-08-26
xCloud Systems Management Suite

xCloud Systems Management Suite

1.0

xCloud Systems Management Suite is a powerful business software that provides heterogeneous PC life cycle management across Windows and Mac systems. It brings comprehensive software asset management to simplify ongoing software maintenance by combining software packaging, software delivery in a network efficient process, even in the cloud where users are off site. With xCloud Systems Management Suite, businesses can manage their IT infrastructure with ease. The suite includes Cloud Remote Desktop, Software Deployment, Desktop Inventory, Systems Management and Scheduling Tasks. There is no need to visit a user or site location in person to deploy, manage or support your users with xCloud Systems Management. The newly released xCloud Systems Management Suite is designed for small and medium businesses who want to benefit from the same type of systems management tools that have traditionally been reserved for larger corporations and their budgets. Features: 1. Cloud Remote Desktop: With this feature of xCloud Systems Management Suite, you can remotely access your desktop from anywhere at any time. This feature allows you to work on your desktop as if you were sitting right in front of it. 2. Software Deployment: Deploying new software across multiple computers can be time-consuming and tedious. With xCloud Systems Management Suite's Software Deployment feature, you can easily deploy new applications across all your computers with just a few clicks. 3. Desktop Inventory: Keeping track of all the hardware and software on each computer in your organization can be challenging. With the Desktop Inventory feature of xCloud Systems Management Suite, you can easily keep track of all the hardware and software on each computer in real-time. 4. System Management: Managing multiple computers across an organization requires a lot of effort without proper tools at hand; however with System management features like patching updates or managing security policies becomes easy using Xcloud system management suite 5.Scheduling Tasks: Scheduling tasks such as backups or system scans are essential for maintaining an efficient IT infrastructure; however doing so manually takes up valuable time that could be spent elsewhere.With Xcloud system management suite scheduling tasks becomes easy Benefits: 1.Easy-to-use interface 2.Reduced downtime 3.Improved productivity 4.Cost-effective solution 5.Comprehensive reporting capabilities Conclusion: In conclusion,xCloud System's comprehensive set of features makes it an ideal choice for small- to medium-sized businesses looking for an affordable yet powerful systems management tool.The ability to remotely access desktops via cloud remote desktops saves time while improving productivity.The inventory tracking helps keep track of assets while scheduling tasks ensures timely maintenance.Xcloud system's cost-effective solution makes it accessible even by smaller organizations without compromising quality.Its user-friendly interface makes it easy-to-use even by non-technical staff members.Finally,the comprehensive reporting capabilities provide insights into how well IT resources are being utilized within organizations making informed decisions possible based on data-driven insights provided by Xcloud system's reports

2013-08-22
Password Change Queue

Password Change Queue

3.5

Password Change Queue is a powerful business software that streamlines the process of resetting and unlocking passwords for your organization. With this application, your Help Desk secretary can create a password queue that pops up a system tray message for your techs to reset or unlock. The tech then opens the record and locks it from other users, sees the phone, user name, details and contacts the user. After helping the user they enter the details of the work completed and saves the record. This software is designed to save time and resources by automating password reset management for Active Directory and all other applications. It eliminates manual processes that are prone to errors, delays, and security risks. With Password Change Queue, you can ensure that password resets are done quickly, accurately, and securely. Key Features: 1. Password Queue Management: This feature allows your Help Desk secretary to create a queue of password reset requests from users across your organization. The queue is displayed as a system tray message for your techs to see. 2. Record Locking: When a tech opens a record in Password Change Queue, it is locked from other users until they complete their task. 3. User Details: The tech sees all relevant information about each user in need of assistance including their phone number, username details etc. 4. Work Completed Recording: After helping each user with their password issue or unlocking an account, the technician enters details about what was done so others can see what has been accomplished 5.Full Report Generation: Generates full reports on all activities carried out by technicians on each request Benefits: 1.Saves Time & Resources - By automating password reset management processes with Password Change Queue you will save time spent manually resetting passwords which frees up staff resources for more important tasks 2.Improves Security - Manual processes are prone to errors which could lead to security breaches but with this software you can be sure that only authorized personnel have access 3.Increases Efficiency - Technicians no longer have to spend time searching through records or contacting multiple people before resolving issues because everything they need is available at their fingertips 4.Enhances User Experience- Users get prompt resolution of issues without having wait long periods before getting help 5.Easy To Use- This software has an intuitive interface making it easy even for non technical staff members Conclusion: Password Change Queue is an essential tool for any organization looking to streamline its IT support operations while improving security measures. It offers features such as queue management, record locking,user detail display, work completed recording among others which make it easy efficient secure way manage passwords resets. With this software installed in your organization,you will be able provide prompt resolution of issues while freeing up staff resources so they can focus on more important tasks.

2013-04-16
Polar Help Desk Free

Polar Help Desk Free

4.1

Polar Help Desk Free: The Ultimate Solution for Organizing Your Support Department Are you tired of managing your support department manually? Do you want to streamline your support operations and improve customer satisfaction? If yes, then Polar Help Desk Free is the perfect solution for you. It is a web-based software that helps businesses organize their support department efficiently. Polar Help Desk Free is a fully functional, commercially free software that comes with no trial period expiration, no obligations, and no forms to fill out. It offers incident management, knowledge base, email integration, language management, reports and clear user-friendly interface features that will enhance and improve your support center while simplifying its management. Incident Management: With Polar Help Desk Free's incident management feature, you can easily track all customer issues from start to finish. You can create tickets for each issue reported by customers and assign them to the relevant technician. This way, technicians can work on resolving the issue without any confusion or overlap. Knowledge Base: The knowledge base feature of Polar Help Desk Free allows businesses to create a repository of articles related to their products or services. Customers can access this knowledge base whenever they face an issue or have a question about the product/service they are using. This reduces the number of tickets created by customers as they can find answers themselves in the knowledge base. Email Integration: Polar Help Desk Free integrates seamlessly with email clients like Microsoft Outlook and Gmail. This means that when customers send an email regarding an issue they are facing with your product/service, it automatically creates a ticket in Polar Help Desk Free's system. Technicians can then work on resolving these issues without having to switch between different applications. Language Management: If your business caters to customers from different parts of the world who speak different languages than English; then Polar Help Desk Free's language management feature will come in handy for you. You can add multiple languages in which customers can submit their tickets or browse through articles in the knowledge base. Reports: With Polar Help Desk Free's reporting feature; businesses get insights into how well their support department is performing over time. They get access to metrics like ticket volume per day/week/month/year; average resolution time per ticket; technician performance metrics etc., which help them identify areas where improvements are needed. User-Friendly Interface: Polar Help Desk Free has been designed keeping ease-of-use in mind so that even non-technical users find it easy-to-use and navigate through its features effortlessly. Conclusion: In conclusion; if you're looking for an efficient way of organizing your support department while improving customer satisfaction levels at zero cost - look no further than Polar Helpdesk free! With its robust set of features such as incident management; knowledge base creation & maintenance tools along with seamless integration capabilities across various platforms including email clients like Microsoft Outlook & Gmail - this web-based solution has everything needed by businesses big or small alike!

2008-08-26
T-Cubed Standard Edition

T-Cubed Standard Edition

2.0

T-Cubed Standard Edition: The Ultimate Trouble Ticket Manager Are you tired of managing trouble incidents manually? Do you want to streamline your IT support calls, customer support calls, field service calls & maintenance tracking, software development and bug reporting coordination, operations management & coordination? If yes, then T-Cubed Standard Edition is the perfect solution for you. T-Cubed is a powerful trouble ticket manager that allows you to log and report trouble incidents in a wide variety of environments. Originally designed for IT support calls, T-Cubed is generic and flexible enough that it can be used in any environment where trouble tickets need to be managed. With T-Cubed Standard Edition, you can easily manage all your trouble tickets from one central location. Whether it's an IT issue or a customer complaint, T-Cubed makes it easy to track and manage all your tickets with ease. Key Features: 1. Multiple Property Support: With T-Cubed Standard Edition, you can easily manage multiple properties from one central location. This feature is particularly useful for businesses with multiple locations or departments. 2. Three Levels of Ticket Severity: Tickets can be classified into three levels of severity - low priority (green), medium priority (yellow), and high priority (red). This feature helps prioritize tickets based on their urgency. 3. Multi-User Support: With multi-user support, multiple users can access the system simultaneously without any conflicts or data loss. 4. Simple Ticket Reports: The simple ticket reports generated by T-Cubed are easy-to-read and provide valuable insights into the status of each ticket. 5. Customizable Fields: You can customize fields according to your specific needs so that only relevant information is captured in each ticket. 6. Email Notifications: You will receive email notifications whenever there's an update on a particular ticket so that you're always up-to-date on its status. Benefits: 1. Streamlined Workflow: With T-Cubed Standard Edition's intuitive interface and powerful features such as customizable fields and email notifications; managing trouble tickets has never been easier! 2. Increased Efficiency: By automating the process of logging and reporting trouble incidents; businesses save time which they would have otherwise spent manually managing these tasks 3.Improved Customer Satisfaction: By providing timely resolution to customer complaints through efficient management of their issues using this software, customers are more likely to remain loyal. 4.Increased Accountability: With detailed reports generated by this software, managers are able to hold employees accountable for their work performance. 5.Cost Savings: By reducing manual labor costs associated with logging, tracking, and resolving issues; businesses save money which they could use elsewhere. Conclusion: In conclusion,T-cube standard edition offers many attractive features such as multiple property support, three levels of ticket severity,multi-user support,and simple,easy-to-read ticket reports. It streamlines workflow processes while increasing efficiency thereby improving customer satisfaction. It also increases accountability while saving cost. So why not try out this amazing software today?

2009-02-22
UserLog Viewer

UserLog Viewer

1.0.0.1

UserLog Viewer: The Ultimate Business Software for Tracking User Activity As a business owner, it's important to keep track of your employees' activities on company devices. This is where UserLog Viewer comes in handy. It's a powerful software that allows you to view user logons and logoffs, making it easy to monitor employee activity and ensure productivity. What is UserLog Viewer? UserLog Viewer is an application that works in conjunction with the UserLog application. Once you have generated logs with the UserLog application, you can use this viewer to view user logons and logoffs. The software is sortable by workstation, date/time, and filter by logons/logoffs/timeframe. Why Use UserLog Viewer? There are several reasons why businesses should consider using UserLog Viewer: 1. Monitor Employee Activity: With this software, you can easily monitor employee activity on company devices. You'll be able to see when they logged in or out of their workstations and how long they were active. 2. Improve Productivity: By monitoring employee activity, you can identify areas where productivity could be improved. For example, if an employee spends too much time on non-work-related websites during work hours, you can address the issue and help them stay focused. 3. Enhance Security: Knowing who has access to company devices at any given time helps enhance security measures within your organization. 4. Easy-to-Use Interface: The interface of the software is intuitive and easy-to-use even for those who are not tech-savvy. Features of UserLog Viewer Here are some features that make this software stand out: 1. Customizable Filters - You can filter logs based on specific criteria such as workstation name or date range making it easier for users to find what they're looking for quickly. 2.Sortable Columns - Users can sort columns based on different parameters such as username or login time which makes it easier for them to analyze data more effectively 3.Export Logs - Users have the option of exporting logs into various formats including CSV which makes sharing data with other team members much easier 4.Real-time Monitoring - With real-time monitoring capabilities users will always know what's happening across all workstations at any given moment 5.User-Friendly Interface - The interface has been designed keeping in mind ease-of-use so even non-technical users will find it simple enough to navigate through all its features without any difficulty whatsoever! How Does It Work? The process of using this software is straightforward: 1.Installation – Downloading & installing both applications (Userlog & Uselog viewer) onto your computer system takes only a few minutes after which both applications will be ready for use immediately upon installation completion! 2.Generate Logs – Once installed open up the userlog application then generate logs by selecting options like workstation name or date range etc., depending upon what information needs tracking most closely at any given point-in-time period desired by management staff members responsible overseeing operations within their respective departments/teams/etc., throughout entire organization/company-wide basis if necessary! 3.View Logs – After generating logs simply open up uselog viewer then select desired filters (workstation name/date range/etc.) before clicking "view" button located near bottom right-hand corner screen display area; once clicked results appear instantly allowing quick analysis data collected from each individual workstation monitored via userlog app over specified timeframe selected earlier during generation process mentioned above under step 2 above! Conclusion In conclusion, if you're looking for an effective way to monitor employee activity while enhancing security measures within your organization then look no further than UserLog Viewer! This powerful business software provides real-time monitoring capabilities along with customizable filters so that users always know exactly what's happening across all workstations at any given moment without having worry about missing anything important due lack visibility into activities taking place behind scenes throughout entire enterprise-wide network infrastructure environment setup configuration settings used daily basis ongoing basis ongoing maintenance support services provided IT department staff members responsible overseeing operations within respective departments/teams/etc., throughout entire organization/company-wide basis if necessary!

2011-08-01
OverSee Your Money. Keep It Simple

OverSee Your Money. Keep It Simple

3.8

OverSee Your Money. Keep It Simple is a business software that provides a very basic and simple way for anyone to keep track of their funds. With this program, you will be able to see all your income and outgoing expenses all at a glance, making it easier for you to manage your finances effectively. One of the standout features of OverSee Your Money is its ability to keep all your contacts information in one place. This makes it easy for you to access important contact details whenever you need them. Additionally, the follow-up updates and reminder dates are color-coded for quick notification, saving you the time of looking for the follow-up updates that need to be made on any given day. Another great feature of this program is its ability to map all your contacts in minutes. This means that if you have multiple contacts in different locations, OverSee Your Money can help you visualize where they are located on a map. But OverSee Your Money isn't just about managing finances and contacts - it also includes approximately 7 programs embedded into the software that may help with other things that users do on a daily basis on their computer. For example, users can send themselves or friends cell phone reminders on future dates automatically or email themselves about upcoming bills due. The program also allows users quicker access to some of their programs already installed on their computer now such as searching some of the top 10 website search engines at will or checking spelling on any word within reach. Users can research any health questions fast or quickly email anyone from their desktop with ease. In addition, OverSee Your Money includes features like speed reading programs which helps improve reading speed and essay writing tools which make writing essays faster by holding 60 MLS number and customer name notes for real estate agents' data entry lock-on info - very helpful if self-employed with taxes at year-end! Perhaps one of the most useful features included in OverSee Your Money is its ability to copy texts and select a list of 9 applications to run at the press of a button! Best part? You can learn how to use all these features within just 30-40 minutes after downloading! Overall, OverSee Your Money is an excellent choice for anyone who wants an easy-to-use business software solution that offers multiple useful programs packed into one small package!

2010-01-01
Issue Tracking Organizer Pro

Issue Tracking Organizer Pro

3.0

Issue Tracking Organizer Pro is a powerful and easy-to-use database management software that helps businesses of all sizes to organize, track, and manage any kind of issues. Whether you are dealing with project issues, customer service issues or help desk issues, this software provides you with the tools you need to stay on top of everything. With its intuitive interface and flexible database processing features, Issue Tracking Organizer Pro makes it easy for users to create custom databases that meet their specific needs. You can easily add new fields to your database or modify existing ones as needed. This allows you to tailor your database to your business requirements and ensure that it works seamlessly with your existing workflows. One of the key features of Issue Tracking Organizer Pro is its ability to search and filter issues by any field. This means that you can quickly find the information you need without having to sift through large amounts of data manually. You can also print issue reports by category, assigned-to person, status (open/closed), opened date range or closed date range. Another great feature of this software is its ability to import data from text files, Excel spreadsheets or other files. This makes it easy for businesses who already have data stored in other formats to migrate their information into Issue Tracking Organizer Pro without having to manually enter everything again. In addition, Issue Tracking Organizer Pro offers many flexible database processing features such as sorting records by any field(s), creating custom reports using a variety of templates (including HTML), exporting data in various formats (such as CSV) and more. Overall, if you are looking for an efficient way to manage all kinds of business-related issues in one place then look no further than Issue Tracking Organizer Pro! With its user-friendly interface and powerful features like search/filtering capabilities plus import/export options - this software will help streamline your workflow while keeping everything organized at once!

2013-04-10
AnoHAT Doc to JavaHelp Maker

AnoHAT Doc to JavaHelp Maker

2.7

AnoHAT Doc to JavaHelp Maker is a powerful help authoring tool that allows you to generate JavaHelp from Word documents with just a single mouse click. This software is designed for businesses and individuals who need to create professional-looking JavaHelp files without any prior knowledge of JavaHelp. With AnoHAT Doc to JavaHelp Maker, you can easily convert your Word documents into fully functional and interactive JavaHelp files. The software supports both. doc and. docx file formats, making it easy for you to work with your existing documentation. One of the key features of AnoHAT Doc to JavaHelp Maker is its user-friendly interface. The software has a simple and intuitive GUI that makes it easy for anyone to use, regardless of their technical expertise. You don't need any special skills or training in order to get started with this tool – simply open your Word document, select the target output format (JavaHelp), customize the title as needed, and click "Make"! In addition to its GUI mode, AnoHAT Doc to JavaHelp Maker also supports command line mode for working in batch or project build scenarios. This feature allows you to automate the conversion process and save time when working on large projects. Another great feature of this software is its speed. With AnoHAT Doc to JavaHelp Maker, you can generate high-quality JavaHelp files almost instantly – no more waiting around for hours while your documentation gets converted! Whether you're working on a small project or a large-scale enterprise application, this tool will help you get the job done quickly and efficiently. AnoHAT Doc to JavaHelp Maker also comes with comprehensive system requirements that ensure compatibility across different platforms. It works seamlessly on Intel x86/x64 machines running Microsoft Windows XP/Vista/Win7/WinServer operating systems. Additionally, it requires Microsoft Word installed on your computer as well as JRE (Java Runtime Environment). Overall, if you're looking for an easy-to-use yet powerful help authoring tool that can generate professional-looking JavaHelp files from Word documents quickly and efficiently – look no further than AnoHAT Doc To Javahelp maker! With its intuitive interface, fast processing speeds,and support for both GUI mode & command line mode - this software has everything needed by businesses & individuals alike who want quality results without spending too much time learning new tools or techniques!

2011-07-11
Service Desk Standard Edition

Service Desk Standard Edition

2014.2.0

Service Desk Standard Edition: The Ultimate Solution for Service-Oriented Firms In today's fast-paced business world, customer satisfaction is the key to success. As a service-oriented firm, you need to ensure that your customers are happy with your services and products. However, managing service contracts and customer complaints can be a daunting task. That's where Service Desk Standard Edition comes in. ServiceDesk is a simple yet powerful solution that enables you to systematically manage service contracts and customer complaints. With its user-friendly interface and robust features, it helps you streamline your operations and improve customer satisfaction. Let's take a closer look at the features of Service Desk Standard Edition: Service Contract Management As a manufacturer, retailer or service provider, managing service contracts can be time-consuming and tedious. With ServiceDesk, you can easily create new contracts, renew existing ones and track their status (active or expired). You can also fetch customer contract information at your fingertips while attending the service call. The Contract Management feature of ServiceDesk enables you to eliminate paperwork and stay informed about the duration of each contract. You can easily identify customers within warranty or AMC (Annual Maintenance Contract) agreements. Complaint Management Tracking every single complaint from registration to closure is crucial for reducing response time and increasing customer satisfaction. With Complaint Management in ServiceDesk, you can do just that. The Complaint Management feature covers three important stages: registering complaints, assigning them to service executives and closing them once they are resolved. This gives you insight into the status of each complaint – whether it is solved or pending – so that no issue goes unattended. Installation Installing software should be hassle-free – after all, who has time for complicated setups? That's why we've made sure that installing Service Desk Standard Edition is quick and easy. With its small setup file size (approximately 13 MB), installation takes only minutes. Plus there's no need for any registration – simply download the software from our website, install it on your computer or server as per your requirement(s), then get started! Conclusion In conclusion, if you're looking for an efficient way to manage service contracts and customer complaints without spending hours on paperwork or complex systems then look no further than Service Desk Standard Edition! Its user-friendly interface makes it easy-to-use while its robust features help streamline operations so that everyone stays happy - including both customers AND employees alike!

2014-08-07
Cpumon

Cpumon

1.0

Cpumon is a powerful and versatile resource management and hardware monitoring software that provides real-time insights into the performance of your computer or server. Whether you're a business owner, IT professional, or simply someone who wants to keep their system running smoothly, Cpumon is an essential tool that can help you optimize your resources and improve your productivity. With Cpumon, you can easily monitor key metrics such as CPU usage, free memory, free hard disk space, uplink network usage and downlink network usage in real-time. This allows you to quickly identify any bottlenecks or performance issues that may be affecting your system's overall performance. One of the key benefits of using Cpumon is its ability to provide detailed insights into how your system resources are being used. By analyzing this data over time, you can identify trends and patterns that may indicate areas where improvements could be made. For example, if you notice that CPU usage spikes at certain times of day or during specific tasks, you may want to consider upgrading your hardware or optimizing your software configuration. Another great feature of Cpumon is its flexibility. It can be deployed on a server or run on a desktop computer depending on your needs. This makes it an ideal solution for businesses with multiple computers or servers that need to be monitored from a central location. In addition to its resource management capabilities, Cpumon also includes powerful hardware monitoring features. It provides detailed information about the temperature of various components such as the CPU and GPU as well as fan speeds and voltages. This allows you to keep tabs on the health of your hardware and take proactive steps to prevent failures before they occur. Overall, if you're looking for a reliable resource management and hardware monitoring solution for your business or personal use then look no further than Cpumon! With its intuitive interface and powerful features it's sure to become an essential tool in any IT professional's toolkit!

2013-03-05
JoinDomain

JoinDomain

1.0.0.1

JoinDomain - Simplify Adding Systems to Your Domain JoinDomain is a powerful business software that simplifies the process of adding workstations to your domain. With this application, you can easily join workstations to your domain, place them in the correct organizational unit (OU), and rename them without multiple dialog boxes. This software is designed for businesses that need a quick and efficient way to add systems to their domain. The process of adding systems to a domain can be time-consuming and complicated. There are many ways to have this done automatically, but depending on your situation, you're not always able or allowed to use those methods. JoinDomain provides an easy-to-use solution that allows you to join workstations manually while minimizing clicking and improving your timeframe. How JoinDomain Works JoinDomain works by allowing you to edit two files: "Domain.ini" and "OUSettings.ini". These files contain all the necessary information about your domain settings, including the name of the domain controller, username, password, OU path, and more. Once you've edited these files with the correct information for your environment, simply throw them on a CD or USB stick along with JoinDomain.exe. Then insert it into any workstation that needs joining into the domain. When executed on a workstation needing joining into the domain: 1) The application reads "domain.ini" file which contains all necessary information about connecting it with Active Directory. 2) It then reads "OUSettings.ini" file which contains all necessary information about placing computer object in specific OU. 3) It joins workstation into specified AD Domain. 4) It places computer object in specified OU. 5) If required it renames computer as per naming convention mentioned in "domain.ini". 6) Finally reboots system so changes take effect immediately. Once they reboot after running JoinDomain.exe from CD/USB Stick, they're joined seamlessly joined into AD Domain without any manual intervention required from user end. Features of JoinDomain 1. Easy-to-Use Interface: The interface is simple yet powerful enough for IT professionals who need an efficient way of adding systems manually without multiple dialog boxes. 2. Customizable Settings: You can customize settings such as renaming computers according to naming conventions mentioned in “domain.ini” file or placing computers objects under specific OUs based on requirements mentioned in “OUSettings.ini” file. 3. Time-Saving Solution: By minimizing clicking during setup processes, it saves time & effort involved during manual setup processes thus improving productivity & bottom line. 4. Secure Connection: All communication between client machine & Active Directory server happens over secure LDAP protocol ensuring security compliance standards are met. 5. Cost Effective: As compared with other automated solutions available, this solution comes at very affordable price point making it ideal choice for small businesses looking for cost effective solutions. Benefits of Using JoinDomain 1. Simplified Process: With its easy-to-use interface & customizable settings, it simplifies otherwise complex process involved during manual setup processes. 2. Time Saving: By minimizing clicks involved during setup processes,it saves time & effort involved thus improving productivity levels within organization. 3. Improved Security Compliance Standards: All communication between client machine & Active Directory server happens over secure LDAP protocol ensuring security compliance standards are met. 4. Cost Effective Solution: As compared with other automated solutions available, this solution comes at very affordable price point making it ideal choice for small businesses looking for cost effective solutions. Conclusion: In conclusion,J oinDoman is an excellent business software tool designed specifically for organizations looking for an efficient way of adding systems manually without multiple dialog boxes.Its customizable settings make it easy-to-use while saving time by minimizing clicks involved during setup processes.It also ensures improved security compliance standards through secure LDAP protocol.All these features come at very affordable price point making it ideal choice especially suited towards small businesses looking out cost effective solutions.JoinDoman has been tested extensively across various environments before being released publicly so users can be assured about its reliability& stability when used within their own environments.So if you’re looking out simplified yet powerful tool which helps automate otherwise complex tasks associated with setting up new machines within organization’s network infrastructure then look no further than JoinDoman!

2011-08-26
IssueNet

IssueNet

5.5

IssueNet is a powerful issue management and tracking solution that provides businesses with the flexibility to create and manage custom workflows, issue types, and notifications. With minimal restrictions and constraints, IssueNet is an ideal solution for IT service management, helpdesk support, software development teams, manufacturers, municipalities, universities and organizations of all sizes. The software's extensibility allows users to customize their workflows to meet their specific needs. This means that businesses can tailor the software to fit their unique processes without having to compromise on functionality or usability. The result is a more efficient workflow that saves time and reduces errors. One of the key features of IssueNet is its ability to manage issues across multiple departments or teams. This makes it an ideal solution for businesses with complex organizational structures or those that require collaboration between different departments. With IssueNet's customizable workflows and issue types, businesses can easily track issues from start to finish while ensuring that everyone involved in the process stays informed. Another important feature of IssueNet is its notification system. Users can set up custom notifications based on specific criteria such as priority level or departmental ownership. This ensures that everyone involved in resolving an issue stays up-to-date on its status without having to manually check in. IssueNet also offers robust reporting capabilities which allow users to generate detailed reports on everything from individual issues to overall performance metrics. These reports can be customized based on specific criteria such as date range or departmental ownership. In addition to its core features, IssueNet also offers a number of add-ons designed specifically for IT service management (ITSM), helpdesk support and software development teams. These add-ons include integrations with popular tools like JIRA and Zendesk as well as custom solutions tailored specifically for these industries. Overall, IssueNet is a versatile issue management solution suitable for any business looking for a flexible yet powerful toolset capable of managing complex workflows across multiple departments or teams. Its customizable nature ensures that it can be tailored precisely according your business needs while still providing all the necessary functionality required by modern organizations today!

2010-06-25
Hardware Inspector Client/Server

Hardware Inspector Client/Server

5.9.1

Hardware Inspector Client/Server: The Ultimate Solution for Computer Inventory and Equipment Management Hardware Inspector Client/Server is a powerful business software that provides an all-in-one solution for computer inventory and equipment management. It is designed to help network administrators, IT department managers, and other specialists manage their hardware assets with ease. With Hardware Inspector Client/Server, you can plan, inventory, audit, transfer assets, retire equipment, generate reports and histories - all from one centralized location. This software is indispensable for any organization that wants to keep track of its hardware assets efficiently. Features: 1. Comprehensive Inventory Management Hardware Inspector Client/Server allows you to create a comprehensive inventory of your hardware assets. You can easily add new items to the database or import data from external sources such as spreadsheets or CSV files. The software supports barcode scanning which makes it easy to identify each item in your inventory. 2. Asset Transfer The asset transfer feature allows you to move equipment between different locations within your organization without losing track of them. You can also assign new owners or custodians for each asset as needed. 3. Retirement Management When it's time to retire an asset from service due to age or damage beyond repair, Hardware Inspector Client/Server makes it easy by providing a retirement management feature that tracks the status of retired items. 4. Audit Trail The audit trail feature provides a complete history of changes made in the system including who made them and when they were made. 5. Reporting Capabilities Hardware Inspector Client/Server comes with built-in reporting capabilities that allow you to generate custom reports based on specific criteria such as location or type of equipment. 6. Customizable Fields You can customize fields in Hardware Inspector Client/Server according to your needs so that you can capture additional information about each item in your inventory database. 7. User-Friendly Interface The user-friendly interface makes it easy for anyone with basic computer skills to use this software effectively without requiring extensive training or technical knowledge. Benefits: 1) Improved Efficiency: Hardware Inspector Client/Server helps organizations improve their efficiency by streamlining their hardware asset management processes into one centralized location where everything is easily accessible at any time. 2) Cost Savings: By keeping track of all hardware assets through Hardware Inspector Client/Server's comprehensive inventory management system organizations are able reduce costs associated with lost or misplaced equipment. 3) Increased Productivity: With the ability quickly locate specific pieces of equipment using barcodes scanning technology organizations are able increase productivity by reducing downtime caused by missing tools. 4) Better Decision Making: By having access detailed information about every piece of hardware within an organization decision makers are better equipped make informed decisions regarding future purchases upgrades replacements etc. Conclusion: In conclusion Hardware inspector client/server is an essential tool for any business looking streamline its operations while improving efficiency productivity cost savings decision making capabilities etc.. With its comprehensive features user-friendly interface customizable fields reporting capabilities audit trail functionality this software has everything needed manage complex inventories large scale operations small businesses alike.. So if you're looking take control over your company's IT infrastructure look no further than Hardware inspector client/server!

2019-10-17
ADUC HelpdeskAdmin

ADUC HelpdeskAdmin

3.0.3.1

ADUC HelpdeskAdmin is a powerful business software that allows helpdesk employees to perform Active Directory tasks from behind their own workstation, with the restrictions you impose. This software is designed to simplify and streamline the management of your Active Directory environment, while providing comprehensive logging and rollback capabilities. With ADUC HelpdeskAdmin, you can easily manage user accounts, groups, computers, printers, shares, and more. You can also perform advanced tasks such as remote control of computers and exchange support. The software provides real-time information about users' printers and the computer they are logged on to. One of the key features of ADUC HelpdeskAdmin is its access restriction modeling via ADUC HelpdeskAdmin Profiles. This feature allows you to define granular permissions for helpdesk employees based on their roles and responsibilities. You can restrict access to specific parts of your Active Directory environment based on these profiles. Another useful feature is the ability to add printers to computer users in real time. This means that helpdesk employees can quickly resolve printer-related issues without having to log in as an administrator or visit each user's workstation individually. ADUC HelpdeskAdmin also provides extensive event viewer logging capabilities. Every change made in your Active Directory environment is logged and can be rolled back if necessary. This ensures that you have a complete audit trail of all changes made by helpdesk employees or administrators. In addition to these core features, ADUC HelpdeskAdmin offers a wide range of other tools for managing your Active Directory environment: - Remote control: Allows helpdesk employees to remotely control computers for troubleshooting purposes. - Share management: Provides easy-to-use tools for managing file shares across your network. - Connect to remote file system for ACLs: Allows you to view and modify access control lists (ACLs) on remote file systems. - Connect to remote file system for share management: Provides tools for managing shared folders on remote file systems. - Connect to remote users and groups: Allows you view and modify user accounts and group memberships on remote servers. - Effective membership listing: Provides detailed information about group memberships across your network. - Membership copying: Makes it easy copy group memberships from one user account or group object another. - Compare memberships: Allows you compare group memberships between two different objects (users or groups). - Foreign security principal cleaning: Helps clean up foreign security principals (FSPs) from your Active Directory environment. - Extended search & replace: Provides advanced search-and-replace functionality across multiple objects in your directory tree. - Export data formats include XLS,TXT,Bitmap,and Printer - Remote Shutdown/Logoff/Restart: Allows shutdown/logoff/restart multiple computers at once - Extended drag-and-drop: Provides intuitive drag-and-drop functionality throughout the application - Extensive filtering: Allows filtering by various criteria throughout the application - Ping multiple computers: Allows pinging multiple computers at once - Send network message: Sends messages over network Overall, ADUC HelpDesk Admin is an essential tool for any organization looking improve efficiency when it comes managing their active directory environments. With its powerful features, granular permission controls, and comprehensive logging capabilities, this software makes it easier than ever before manage complex IT infrastructures.

2013-06-13
Layton ServiceDesk

Layton ServiceDesk

6.3.5

Layton Service Desk is a powerful web-based help desk software that is designed to streamline your support operations and improve customer satisfaction. With its unparalleled levels of customization, Layton Service Desk can be easily tailored to meet the unique needs of your business, whether you're managing internal end users or supporting external customers. One of the key benefits of Layton Service Desk is its ease of implementation and use. Unlike other help desk solutions that require extensive training and technical expertise, Layton Service Desk can be up and running in no time at all. Its intuitive interface makes it easy for even non-technical users to get started right away. Another major advantage of Layton Service Desk is its flexibility. Whether you need to automate daily support tasks, manage the delivery of IT services, generate request logs or track troublesome incidents, Layton Service Desk has got you covered. It offers all the functionality you will ever need but at a fraction of the cost of other systems. One feature that sets Layton Service Desk apart from other help desk solutions is its fully configurable and customizable design. Using "drag n drop" technology, you can easily create custom workflows and forms that match your specific business processes. This means that you don't have to change the way you work just to fit into a pre-defined system. Layton Service Desk also offers advanced reporting capabilities that allow you to track key performance metrics such as response times, resolution rates and customer satisfaction scores. This data can be used to identify areas for improvement and make data-driven decisions about how best to allocate resources. In addition to these features, Layton Service Desk also provides robust security measures such as role-based access control and SSL encryption for secure communication between users. It also integrates seamlessly with popular third-party tools such as Active Directory for user authentication. Overall, if you're looking for a powerful yet affordable web-based help desk solution that can be customized to meet your unique needs, then look no further than Layton Service Desk!

2012-03-15
EasyService Help Desk

EasyService Help Desk

2.5.8

EasyService Help Desk is a powerful business software designed to streamline the process of managing user requests in a network environment. With its intuitive interface and robust feature set, EasyService makes it easy for businesses of all sizes to efficiently manage their help desk operations. One of the key features of EasyService is its ability to register and track user requests in a network TCP/IP environment. This means that users can submit requests from any device connected to the network, and administrators can easily monitor and respond to those requests from anywhere with remote access support. EasyService also offers three levels of request descriptions, allowing users to provide detailed information about their issue or request. This helps administrators quickly identify the nature of each request and prioritize them accordingly. In addition, EasyService includes powerful database editing capabilities that allow administrators to easily manage user accounts, update system settings, and more. The client-server technology used by EasyService ensures that all data is securely stored on the server side, providing an added layer of protection against data loss or corruption. To ensure secure access control, EasyService supports four types of accounts: administrator, performer (technician), observer (supervisor), and user. Each account type has specific permissions assigned based on their role within the organization. EasyService also includes robust reporting capabilities that allow administrators to generate detailed reports on various aspects of their help desk operations. These reports can be customized based on specific criteria such as date range or ticket status. To further streamline operations, EasyService includes task management features that allow administrators to assign tasks related to specific tickets or projects. This helps ensure that all tasks are completed in a timely manner and nothing falls through the cracks. Finally, EasyService provides email notifications for both users and administrators when new tickets are submitted or updated. Users receive notifications when their ticket status changes while administrators receive notifications when new tickets are submitted or updated by performers. Overall, with its comprehensive feature set and intuitive interface design, EasyService Help Desk is an excellent choice for businesses looking for an efficient way to manage their help desk operations while ensuring maximum productivity across all departments.

2010-04-21
Issue Tracking Organizer Deluxe

Issue Tracking Organizer Deluxe

4.0

Issue Tracking Organizer Deluxe is a powerful and easy-to-use database management software that helps businesses of all sizes to track, manage, and resolve issues quickly and efficiently. Whether you are dealing with project issues, customer service issues or help desk issues, this software provides you with the tools you need to stay on top of your workload. With several issue database templates to choose from, Issue Tracking Organizer Deluxe makes it easy for users to get started right away. The software allows users to enter all relevant information about an issue including its status, priority level, due date and more. This information can then be easily organized and managed using the software's intuitive interface. One of the key features of Issue Tracking Organizer Deluxe is its ability to search and filter issues by any field. This means that users can quickly find specific issues based on their status or other criteria. Additionally, the software allows users to sort issue records by any field which makes it easy to prioritize tasks based on their importance. Another great feature of Issue Tracking Organizer Deluxe is its flexible database processing capabilities. Users can easily customize fields in order to meet their specific needs or create custom reports that provide valuable insights into their workflow. Overall, Issue Tracking Organizer Deluxe is an essential tool for any business looking to streamline their issue tracking process. With its user-friendly interface and powerful features, this software will help you stay organized and focused on what matters most – delivering exceptional customer service while keeping your projects running smoothly. Key Features: - Simple database management system - Multiple issue database templates - Search & filter by any field - Sort records by any field - Flexible database processing capabilities Benefits: 1) Streamline your workflow: With Issue Tracking Organizer Deluxe at your fingertips, you'll be able to manage all types of issues quickly and efficiently. 2) Stay organized: The intuitive interface makes it easy for anyone in your organization – from project managers down through support staff –to keep track of what needs doing. 3) Customizable fields: You can tailor the system's fields so they match exactly what you need. 4) Powerful reporting: Create custom reports that give insight into how well things are going across different areas within your organization. 5) Save time & money: By automating many aspects of managing projects/issues/customer service requests/etc., this tool will save time (and therefore money).

2013-05-22
Organizer Professional 2013

Organizer Professional 2013

2013R3.0

Organizer Professional 2013 - The Ultimate HVAC Business Software Are you tired of managing your HVAC business manually? Do you want to streamline your operations and improve efficiency? Look no further than Organizer Professional 2013, the ultimate HVAC business software. Organizer Professional 2013 is a comprehensive software solution designed specifically for the HVAC industry. It helps you manage the complete servicing life cycle, including complaints and service contract management, inventory, billing, and payments. With its user-friendly interface and powerful features, Organizer makes it easy to manage all aspects of your business. Complaint Management Made Easy One of the most important features of Organizer is its complaint management system. With this feature, you can assign complaints to technicians and track their status in real-time. A unique complaint number is generated for each complaint which can be handy while communicating with customers. You can also view a complete trail of complaints in a single glance. Service Contract Management Simplified Managing service contracts has never been easier than with Organizer's service contract management feature. It alerts you on contract renewals and expiry dates so that you never miss an important deadline again. The system automatically calculates the service period depending on the frequency of service required by each customer. Unique Card Numbers are generated for each item which helps trace complete trail of complaints, services provided or pending services etc in a single glance making it easy to keep track of everything related to your contracts. Inventory Management at Your Fingertips With Organizer's inventory management feature, maintaining item-wise details becomes effortless! You can easily keep track of orders placed and received from parent companies along with installation details for every product sold or serviced by your company. Customer Billing/Invoice Made Simple Maintaining customer billing information such as purchase order details delivery challan & invoice along with product installation details has never been easier than with our software solution! Customer & Principal Payments Tracking System Track customer payments as well as principal cleared/un-cleared payments using our payment tracking system! You can also enter PDC (post-dated cheque) payments into our system so that everything stays organized! Efficient Customer Management System Our efficient customer management system allows users to manage contact information easily! This means that keeping up-to-date records about customers becomes effortless! Product Management Made Easy Manage stock/non-stock products along with their respective service information using our product management module! This makes it easy for businesses like yours who deal in multiple products/services simultaneously! Centralized Repository For Managing Complaints And More Our centralized repository allows users access to all data related to complaints/service contracts/inventory/billing from one place making it simple yet effective when dealing with large amounts data at once! Data Backup And Restore Facility To Safeguard Your Data We understand how important data security is which is why we offer backup/restore facilities ensuring that all data remains safe even if something goes wrong during regular use or maintenance procedures! Powerful Reporting Capabilities With Slice And Dice Reports Our powerful reporting capabilities allow users access detailed reports based on specific criteria such as date range/customer type/product type etc., giving them insights into their business operations like never before possible before now thanks too Organizers advanced reporting capabilities!. Access Control To Define User Rights And Privileges Control who has access rights within your organization using our Access Control module! This ensures only authorized personnel have access rights thereby reducing chances unauthorized access leading potential security breaches!. Multi-User Access Capability Multiple users within an organization can use this software simultaneously without any issues thanks too multi-user capability built-in allowing everyone involved stay connected throughout day-to-day operations!. Flexibility To Host Data On Private Network Or In Cloud Choose where/how store data best suits needs whether private network/cloud-based storage options available through Organizers flexible hosting options!. Our small setup file size (approx 8 MB) means quick installation times without sacrificing performance quality either!.

2013-08-16
Guitar Teacher

Guitar Teacher

1.0

Guitar Teacher is a revolutionary software that has been designed to help beginners learn how to play the guitar. This software is perfect for anyone who has always wanted to learn how to play the guitar but has never had the time or resources to do so. With Guitar Teacher, you can start learning within minutes, without any prior knowledge of playing the guitar. The user interface of Guitar Teacher is incredibly user-friendly and easy to navigate. You will be able to find everything you need quickly and easily, making your learning experience as smooth as possible. The software comes with a wide range of features that are designed specifically for beginners. One of the most impressive features of Guitar Teacher is its interactive lessons. These lessons are designed in such a way that they guide you through every step of your learning journey. You will be able to see exactly what you need to do at each stage, making it easy for you to progress at your own pace. Another great feature of Guitar Teacher is its chord library. This library contains hundreds of chords that are commonly used in popular songs. You can use this library as a reference when practicing or writing your own music. Guitar Teacher also comes with an extensive collection of songs that have been specially arranged for beginners. These songs come with detailed instructions on how to play them, making it easy for even complete novices to get started. In addition, Guitar Teacher also includes a range of tools and utilities that will help you improve your playing skills over time. For example, there is a metronome tool that will help you keep time while practicing, and there are also various exercises and drills that will help improve your finger dexterity and hand-eye coordination. Overall, if you have always wanted to learn how to play the guitar but have never had the opportunity or resources available, then Guitar Teacher could be just what you need! With its intuitive interface and comprehensive set of features designed specifically for beginners, this software makes it easy for anyone – regardless of their previous experience –to start playing like a pro in no time!

2012-11-20
Speech Boards

Speech Boards

2.1

Speech Boards: A Revolutionary Business Software for the Handicapped and Learning to Read Speech Boards is a powerful business software designed to help individuals with disabilities communicate effectively. It is also an excellent tool for those who are learning to read. This software provides two multi-button boards that are similar to hardware boards often available in the market. One board consists of phrases, while the other contains just letters. With Speech Boards, users can select phrases or letters from either board and use them to produce speech sounds or printouts. The software offers several options for altering phrases using Notepad, and on the first board, users can make use of the keyboard to create entries. The user interface of Speech Boards is intuitive and easy-to-use. Users can navigate through different options using a mouse or joystick. The software's design ensures that it is accessible even for those with limited mobility. Who Can Benefit from Speech Boards? Speech Boards was primarily intended for use by individuals with disabilities who have difficulty communicating verbally. However, it has proven useful in aiding those who are learning how to read as well. Individuals with Disabilities For people living with disabilities such as cerebral palsy, autism spectrum disorder (ASD), Down syndrome, multiple sclerosis (MS), amyotrophic lateral sclerosis (ALS), among others; communication can be challenging due to physical limitations such as limited mobility or speech impairment. Speech Boards provides an alternative means of communication that allows these individuals to express themselves effectively without relying on verbal communication alone. Learning How To Read For children who are learning how to read, Speech Board's letter board feature helps them practice their reading skills by selecting letters and forming words on their own before hearing them spoken aloud by the computer-generated voice feature. Features of Speech Board 1) Two Multi-Button Board Options: The two multi-button boards provided by Speech Board offer users a wide range of options when selecting phrases or letters they want to communicate. The phrase board contains pre-programmed common expressions used in everyday conversations while the letter board allows users access all 26 alphabets at once without having any prior knowledge about typing skills. 2) Customizable Phrases: Users have access not only pre-programmed common expressions but also customizable ones which they can edit using Notepad according to their needs and preferences making it easier for them express themselves more accurately than ever before! 3) Keyboard Entry Option: On one of its multi-button boards -the phraseboard- there's an option where you could type out your own message instead of choosing from pre-programmed messages making it easier if you need something specific said! 4) Computer Generated Voice Feature: Once you've selected your preferred phrase(s) or letter(s), you could hear what they sound like through this feature which makes communicating much easier especially if someone else needs help understanding what you're trying say! 5) Mouse/Joystick Navigation: Navigating through different options within this program has never been easier thanks its user-friendly interface! You could choose between using either a mouse or joystick depending on your preference making sure everyone gets equal access regardless physical limitations. Conclusion In conclusion, Speech Board is an innovative business software designed specifically for people living with disabilities who have difficulty communicating verbally but also serves as an excellent tool aiding children learn how read better! With its customizable features like editable phrases & keyboard entry option coupled computer generated voice feature navigating around this program couldn't be simpler thanks its intuitive design accessible even those limited mobility!

2012-03-21
Tray Helper

Tray Helper

5.2

Tray Helper: The Ultimate Business Software for Windows Are you tired of juggling multiple applications to manage your emails, meetings, and events? Do you wish there was a way to streamline your workflow and boost productivity? Look no further than Tray Helper – the small but mighty Windows application that can do it all. With Tray Helper, you'll never miss an important email or meeting again. This powerful software takes up only one spot next to your tray system clock and uses minimal memory and CPU power. But don't let its size fool you – Tray Helper packs a punch with its impressive range of features. One of the standout capabilities of Tray Helper is its ability to quickly send colorful emails with emoticons. Say goodbye to boring black-and-white messages – now you can add some personality and flair to your communications. Plus, with Tray Helper's tracking feature, you'll know exactly when and how many times your emails are read. But that's not all – Tray Helper also serves as a personal assistant for all your important events and reminders. Whether it's a meeting with clients or a friend's birthday party, this software will make sure nothing slips through the cracks. And if you have multiple email accounts (up to 100!), Tray Helper can check them all in the background so you never miss an important message. Speaking of messages, we know how frustrating spam can be. That's why we've included an auto-delete feature for spam messages on all your accounts. And if there are any important messages that need forwarding, no problem – just set up the built-in auto-responder. Finally, we understand how annoying pop-up ads can be when browsing online. That's why we've added a window-watching feature that kills unwanted pop-ups before they even have a chance to appear. In summary, here are just some of the benefits of using Tray Helper: - Quick sending colorful e-mails with emoticons - Tracking e-mail reads - Reminding about meetings/events/birthdays - Checking up on multiple e-mail accounts (up to 100) - Auto-deleting spam messages - Built-in auto-responder - Killing unwanted pop-ups So what are you waiting for? Try out Tray Helper today and experience firsthand how it can revolutionize the way you work!

2008-08-25
iSupport Asset & License Management

iSupport Asset & License Management

9.5

iSupport Asset & License Management is a powerful and flexible web-based solution designed to help IT departments of varying sizes and process requirements track their assets and licenses. Developed by GWI Software, this free software offers a range of features that make it easy to manage your organization's assets and licenses. Asset Management Functionality With iSupport Asset, you can track information about any type of item or service. The software allows for import and integration, dynamic and scheduled scanning with baselines and comparisons, as well as customizable fields, groups, and types for establishing asset relationships and access. This functionality makes it easy to keep track of all your organization's assets in one place. You can quickly view the status of each asset, including its location, condition, warranty information, purchase date, maintenance history, etc. This helps you identify which assets need attention or replacement. Software License Management In addition to asset management functionality, iSupport Asset also includes software license management capabilities. This feature enables you to track information about any type of item or service related to software licensing. The software allows for import and integration with other systems such as Microsoft SCCM or VMware vCenter Server. It also supports dynamic scanning with baselines and comparisons so that you can easily identify changes in your license inventory over time. Custom Views Charts & Reports iSupport Asset provides an easy-to-use desktop interface that enables users to create custom views charts alerts reports based on their specific needs. With this feature set up custom dashboards that provide real-time visibility into the status of your organization's assets licenses. Flexible Configuration The Configuration module within iSupport Asset allows administrators to customize the system according to their specific needs. You can configure support representative access levels enable notifications correspondence templates among other things making it easier for users across different departments within an organization work together seamlessly without having conflicting configurations causing issues down the line. Conclusion: Overall iSupport Asset & License Management is a powerful tool designed specifically for IT departments looking for an efficient way to manage their organizations' assets licenses while keeping costs low through its free pricing model. With its robust features such as customizable fields groups types dynamic scanning with baselines comparisons custom views charts alerts reports flexible configuration options there is no doubt that this solution will be able meet all your business needs when it comes managing IT resources effectively!

2010-07-13
FastRequest HelpDesk

FastRequest HelpDesk

7.16

FastRequest HelpDesk is a powerful business software that allows you to streamline your work order management and help desk operations. With its innovative features and user-friendly interface, this software is designed to help businesses of all sizes improve their customer service and increase productivity. One of the key features of FastRequest HelpDesk is its ability to create customized web forms or online service requests. This means that you can easily create your own service request forms within a few minutes without any programming knowledge. The form generator allows you to add various elements such as checkboxes, radio buttons, text boxes, drop-down lists, and more. The templates in FastRequest are also available for use if you prefer not to start from scratch. You can modify these templates according to your specific needs by adding or removing fields as required. This flexibility ensures that the software can be tailored precisely for your business requirements. FastRequest HelpDesk also offers an intuitive dashboard that provides real-time updates on all open tickets or work orders. You can easily track the status of each ticket and assign them to different team members based on their expertise or workload. This feature ensures that no ticket goes unattended, which helps improve customer satisfaction levels. Another useful feature of FastRequest HelpDesk is its ability to automate repetitive tasks such as sending email notifications when a new ticket is created or when it's assigned to someone else. This automation saves time and reduces errors caused by manual processes. The software also comes with a comprehensive reporting module that provides detailed insights into various aspects of your help desk operations such as response times, resolution rates, ticket volume trends over time etc.. These reports are customizable so you can choose which metrics matter most for your business goals. FastRequest HelpDesk integrates seamlessly with other popular tools such as Microsoft Outlook and Active Directory which makes it easy for users who are already familiar with these tools to get started quickly without any additional training required. In summary, FastRequest HelpDesk is an excellent choice for businesses looking for an efficient way to manage their work orders and help desk operations while improving customer satisfaction levels at the same time. Its customizable web forms feature along with automation capabilities make it stand out from other similar products in the market today.

2009-09-21
Polar Help Desk

Polar Help Desk

5.0

Polar Help Desk is a powerful and versatile web-based help desk software that enables businesses to manage their support services through a central portal. With its advanced features and user-friendly interface, Polar Help Desk makes it easy for organizations to organize their support department, streamline incident management, and provide exceptional customer service. One of the key benefits of Polar Help Desk is its e-mail integration feature. This allows businesses to automate support services from multiple mailboxes via POP/IMAP protocols. With this feature, all incoming support requests are automatically routed to the appropriate team or agent for prompt resolution. In addition, Polar Help Desk incorporates proven Incident Management processes based on ITIL (Information Technology Infrastructure Library) and best practices procedures. This ensures that all incidents are handled efficiently and effectively, minimizing downtime and maximizing productivity. Another great feature of Polar Help Desk is its Service Level Management capabilities. Businesses can set up custom SLAs (Service Level Agreements) based on their specific needs and requirements. This ensures that all incidents are resolved within the agreed-upon timeframe, providing customers with peace of mind knowing that their issues will be addressed in a timely manner. Polar Help Desk also offers powerful User Roles and Permissions customization options. Businesses can easily create custom roles with specific permissions based on job function or departmental responsibilities. This ensures that agents only have access to the information they need to perform their duties effectively while maintaining data security. Custom Languages and label customization options allow businesses to tailor the software interface according to their preferences or branding guidelines. Active Directory integration further simplifies user management by allowing administrators to synchronize user accounts across different systems seamlessly. For businesses looking for even more flexibility in reporting capabilities, Polar Help Desk offers an API (Application Programming Interface) that lets them integrate any system with help desk through RESTful API over HTTP protocols. This allows businesses to build custom reports using client-side or server-side JavaScript as per their requirements. Overall, Polar Help Desk is an excellent choice for any business looking for a comprehensive help desk solution that streamlines incident management processes while providing exceptional customer service experiences at every touchpoint along the way!

2010-05-22
IMS

IMS

1.0

IMS - The Ultimate Bug-Tracking System for Your Business Are you tired of dealing with endless bugs and issues in your business processes? Do you want a reliable and efficient system to track and manage all your requirements? Look no further than IMS - the web-based bug-tracking system that is designed to meet the needs of any process. IMS is a powerful tool that allows businesses to streamline their bug-tracking process, ensuring that all issues are identified, tracked, and resolved in a timely manner. With its extendible and adaptable basic functions, IMS can be customized to meet the specific requirements of any business process. One of the key advantages of IMS is its security features. The system provides control over function and data access by product and role, ensuring that only authorized personnel have access to sensitive information. This makes it an ideal solution for businesses operating in highly regulated industries such as finance or healthcare. Another great feature of IMS is its extensible report generation system. This allows users to create custom reports based on their specific needs, providing valuable insights into their business processes. Additionally, IMS offers a flexible system of indicators that can be used to track and manage requirements more effectively. The e-mail notification system with filtering capabilities is another standout feature of IMS. Users can set up notifications for specific events or changes within the system, ensuring they are always up-to-date on important developments. Finally, comprehensive administrative functions make it easy for businesses to manage user accounts, roles, permissions, workflows and more within the software itself. In summary: - Extendible & adaptable basic function - Security features & control over function & data access - Extensible report generation - Flexible indicators tracking & management - E-mail notification with filtering capabilities - Comprehensive administrative functions Overall, if you're looking for a reliable bug-tracking solution that can be customized to meet your unique business needs while providing top-notch security features - look no further than IMS!

2008-08-25
Tee Support Client

Tee Support Client

5.5.0

Tee Support Client - Your Ultimate Solution for Tech Problems Are you tired of dealing with tech problems on your own? Do you wish there was a reliable and professional service that could help you fix any issue, anytime? Look no further than Tee Support Client – the ultimate solution for all your tech problems. Tee Support is a comprehensive service package that provides on-demand 24/7 professional online tech support for Windows users. With Tee Support, you get access to a team of certified experts who can help you with any software or hardware issue, no matter how complex. But Tee Support is more than just a tech support service. It also offers various software tools and utilities that can help you deal with common tech problems on a daily basis. And the best part? These tools are completely free during your paid subscription to Tee Support. At Tee Support, we understand how frustrating it can be to deal with tech issues on your own. That's why we work hard to earn your trust by providing result-oriented services and solutions that actually work. Our certified experts have years of experience in the industry and are trained to handle even the most challenging issues. So whether you're dealing with a virus infection, slow computer performance, or any other type of problem, Tee Support has got you covered. Our experts will connect remotely to your computer and diagnose the issue quickly and efficiently. And if necessary, they'll provide step-by-step instructions on how to fix it yourself. But what about those everyday tech problems that don't require expert assistance? That's where our software tools come in handy. With Tee Support Client installed on your computer, you'll have access to various utilities such as PC optimization tools, driver update software, data recovery programs and more – all designed to make your life easier when dealing with common tech issues. And because these tools are included in your paid subscription to Tee Support, there's no need to spend extra money on expensive software licenses or subscriptions. In summary: - Tee Support is an all-in-one solution for Windows users who need reliable and professional online tech support. - Our certified experts are available 24/7 to diagnose and fix any type of hardware or software issue. - We also offer various free software tools that can help you deal with common everyday problems. - All our services are included in one affordable subscription fee – no hidden costs or extra fees! So why wait? Sign up for Tee Support today and say goodbye to frustrating tech problems once and for all!

2010-07-12
Files Converter

Files Converter

4.3.2.1

Files Converter is a powerful and user-friendly software tool that allows you to convert many file formats to another file format. This freeware product is designed to make your life easier by converting HTML files into good-looking RTF format. With Files Converter, you can convert HTML files in RTF files with tables or transform tables to text. This file conversion program supports MS Word (doc, docx), HTML, Rich Text File (RTF) and Text (txt) file formats. Whether you need to convert a document for work or personal use, Files Converter has got you covered. One of the standout features of Files Converter is its ability to produce fully formatted, linked HTML publications from within MS Word. This means that if you have a Word document that needs to be published on the web, this software can help you do it quickly and easily. The Doc-to-HTML converting tool allows you to manage and publish a Word, Text or RTF document like articles, press releases, technical manuals or other specifications on the web in a very fast, simple and automatic manner. You don't need any special technical skills or knowledge – just select the file format you want your document converted into and let Files Converter do the rest. Another great feature of this software is its ease of use. The interface is intuitive and user-friendly so even if you're not tech-savvy; it won't take long for you to get up-to-speed with how everything works. Files Converter also offers excellent compatibility with different operating systems including Windows 10/8/7/Vista/XP/2000/98SE/ME as well as Mac OS X 10.4 Tiger - 10.14 Mojave versions which makes it an ideal choice for anyone who needs cross-platform support. In addition to being easy-to-use and compatible across multiple platforms; Files Converter also offers excellent performance when it comes down speed & accuracy while converting documents from one format into another without losing any data quality whatsoever! Overall; if your business requires frequent conversions between different types of documents then look no further than Files Converter! It's an essential tool for anyone who wants their work done quickly & efficiently without sacrificing quality!

2009-11-11
ALEX Personal Knowledge Base

ALEX Personal Knowledge Base

1.3.6

ALEX Personal Knowledge Base: The Ultimate Tool for Organizing Your Business Information In today's fast-paced business world, it's more important than ever to stay organized and on top of your game. With so much information coming at us from all directions, it can be difficult to keep track of everything we need to know. That's where ALEX Personal Knowledge Base comes in. ALEX PKB is a powerful yet simple tool that allows you to organize all your knowledge, notes, ideas and other information in one place. Whether you're a small business owner or a busy professional, ALEX PKB can help you stay on top of your game by providing an easy-to-use platform for managing all your important data. One of the best things about ALEX PKB is its platform independence. You can run it seamlessly on Windows32/64, Linux32/64, OS X, Solaris and AIX – making it the perfect choice for businesses with diverse operating systems. So what exactly does ALEX PKB do? Here are just a few of its key features: 1. Easy-to-Use Interface: With its intuitive interface and user-friendly design, ALEX PKB makes organizing your information a breeze. You don't need any special technical skills or training – just download the software and start using it right away. 2. Customizable Categories: One of the great things about ALEX PKB is that you can create custom categories for all your different types of information – from project notes to client contacts to marketing ideas and more. 3. Powerful Search Functionality: With its advanced search capabilities, ALEX PKB makes finding the information you need quick and easy. You can search by keyword or category – or even use advanced search filters like date range or file type. 4. Secure Data Storage: Your business data is valuable – which is why security is always a top priority with ALEX PKB. All your data is stored securely on your own computer (not in the cloud), so you never have to worry about unauthorized access or data breaches. 5. Collaboration Tools: If you work with others on projects or share information with team members, then collaboration tools are essential – and that's exactly what you get with ALEX PKB! You can easily share files and notes with others via email or cloud storage services like Dropbox or Google Drive. 6. Mobile Access: In today's mobile world, being able to access your business data from anywhere at any time is crucial – which is why we've made sure that ALEX PKB works seamlessly across all devices (including smartphones and tablets). 7. Affordable Pricing: We believe that everyone should have access to powerful organizational tools like ALEX PKB – which is why we've priced our software affordably for businesses of all sizes. Whether you're looking for an easy way to manage project notes, keep track of client contacts or organize marketing ideas -AELX Personal Knowledge Base has got everything covered! So why wait? Download our software todayand start organizingyourbusinessinformationlikeapro!

2011-04-26
HP Support Assistant for Desktop Workstations

HP Support Assistant for Desktop Workstations

5.0.14.2

HP Support Assistant for Desktop Workstations is a powerful business software that helps you maintain the performance of your HP desktop workstation. With this application, you can easily optimize the performance of your workstation, automate support tasks, and get assistance when you need help. All of this from one place on your own PC. This software updates your HP Support Assistant on desktop workstations to version 5.0.14.2 Rev. A, which is the latest version available at the time of writing this description. HP Support Assistant is an essential tool for any business that relies on its desktop workstations to run smoothly and efficiently. It provides a range of features that help you keep your workstation up-to-date and running at peak performance. One of the key benefits of using HP Support Assistant is that it automates many support tasks, such as updating drivers and software applications, running diagnostics tests, and optimizing system settings. This means that you don't have to spend time manually performing these tasks yourself – HP Support Assistant takes care of them for you. Another benefit of using HP Support Assistant is that it provides a choice of assistance options if you need help with any aspect of your workstation's performance or functionality. You can access online resources such as FAQs and user forums, or contact HP directly through email or phone support. Using HP Support Assistant is easy – simply download and install the application onto your desktop workstation from hp.com/supportassistant or use the pre-installed version on select new models from Hewlett-Packard Company (HP). Once installed, the application will automatically scan your system to identify any issues or areas where optimization may be needed. You can then choose which tasks to perform manually or set up automatic updates so that new versions are installed without requiring any input from you. One important thing to note about using HP Support Assistant is that an active Internet connection is required for some features such as receiving updates, connecting to hp.com or contacting HP directly through email or phone support. However there are no charges associated with using this software itself – it's completely free! However please note: Your Internet provider may charge a fee for sending/receiving data if contacting us via data transfer option(s). Receiving updates through HP Support Assistant helps prevent problems from occurring by keeping all aspects up-to-date including drivers & firmware etc., allowing users like yourself benefitting from new software features without having search around looking for latest versions! In summary: If maintaining optimal performance & efficiency in regards towards managing multiple workstations within an organization sounds appealing then look no further than downloading/installing our free-of-charge "HP SUPPORT ASSISTANT FOR DESKTOP WORKSTATIONS" today!

2010-10-15
TeamTrack Workgroup

TeamTrack Workgroup

6.5

TeamTrack Workgroup: The Ultimate Bug & Defect Tracking Solution for Your Business As a business owner, you know how important it is to deliver high-quality products and services to your customers. However, even the most well-planned projects can encounter unexpected issues and defects that can derail your progress and damage your reputation. That's where TeamTrack Workgroup comes in - a powerful bug & defect tracking solution designed to help you manage issues throughout the entire life of your development projects. What is TeamTrack Workgroup? TeamTrack Workgroup is a feature-rich, secure and highly configurable bug & defect tracking solution that enables you to map, track and enforce defects and issues throughout the entire life of your development projects. Whether you're working on software applications, websites or other digital products, TeamTrack Workgroup provides you with all the tools you need to ensure that every issue is identified, tracked and resolved in a timely manner. With its intuitive interface and robust features, TeamTrack Workgroup makes it easy for teams of all sizes to collaborate effectively on complex projects. From developers to QA testers to project managers, everyone can work together seamlessly using this powerful tool. Key Features of TeamTrack Workgroup Here are some of the key features that make TeamTrack Workgroup stand out from other bug & defect tracking solutions: 1. Customizable workflows: With TeamTrack Workgroup's customizable workflows, you can create unique processes tailored specifically for your business needs. This ensures that every issue is handled according to your company's standards. 2. Robust reporting: With over 50 built-in reports available out-of-the-box (and the ability to create custom reports), you'll always have access to real-time data about project status, team performance metrics and more. 3. Secure access control: Keep sensitive information safe with granular access controls that allow administrators to define user roles based on their responsibilities within the organization. 4. Integration capabilities: Seamlessly integrate with other tools such as JIRA or GitHub using our REST API or webhooks functionality. 5. Mobile app support: Stay connected even when on-the-go with our mobile app available for iOS and Android devices. Why Choose TeamTrack Workgroup? There are many reasons why businesses choose TeamTrack Workgroup as their go-to bug & defect tracking solution: 1) Proven technology - Built upon proven technology used by enterprise-level organizations worldwide. 2) Easy-to-use interface - Intuitive design makes it easy for users at all levels. 3) Customizable workflows - Tailor-made processes ensure efficient handling of bugs. 4) Robust reporting - Over 50 built-in reports provide real-time data insights. 5) Secure access control - Granular permissions keep sensitive information safe. 6) Integration capabilities – Seamlessly integrate with other tools such as JIRA or GitHub 7) Mobile app support – Stay connected even when on-the-go Who Can Benefit from Using Teamtrack work group? Teamtrack work group has been designed keeping in mind businesses across various industries who want an efficient way of managing bugs during product development cycle. Here are some examples: 1) Software Development Companies 2) Web Development Agencies 3) Digital Marketing Agencies 4) IT Departments within Enterprises 5 ) Startups Conclusion In conclusion, if managing bugs during product development cycle has been an issue then look no further than teamtrack work group. It’s feature rich, secure, highly configurable, customizable workflow alongwith robust reporting makes it one stop shop for any business looking forward towards efficient management of bugs during product development cycle.

2008-08-25
iHelpdesk

iHelpdesk

2.5 Build 1478

iHelpdesk - The Ultimate Web-Based Help Desk Software Are you tired of manually tracking issues and resolving problems? Do you want to improve your service quality and reduce manual effort? If yes, then iHelpdesk is the perfect solution for you. iHelpdesk is a web-based help desk software that can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. iHelpdesk is designed to streamline your support process by providing a centralized platform for managing customer requests. With its user-friendly interface, it allows your team to easily manage customer inquiries, track progress on tickets, and resolve issues quickly. Email Management One of the major features of iHelpdesk is email management. It allows you to create tickets from emails sent by customers. You can also reply to emails directly from the ticketing system without having to switch between different applications. Request and Problem Management With iHelpdesk's request and problem management feature, you can easily manage all customer requests in one place. You can assign tickets to specific team members or groups based on their expertise or workload. This ensures that each ticket gets resolved by the right person at the right time. Self-Service Portal The self-service portal feature enables customers to submit their own requests through a web-based form. They can also check the status of their existing requests without having to contact support staff directly. Report iHelpdesk provides detailed reports on various aspects of your support process such as ticket volume, response time, resolution time etc., which helps in identifying areas for improvement. FAQ Knowledge Base The FAQ knowledge base feature allows customers to find answers themselves before submitting a request. This reduces unnecessary inquiries and saves valuable time for both customers and support staff. Why Choose iHelpdesk? There are several reasons why businesses choose iHelpdesk over other help desk software: 1) Easy-to-use interface: The user-friendly interface makes it easy for anyone in your organization (even those with limited technical skills)to use it effectively. 2) Customizable workflows: You can customize workflows according to your business needs. 3) Scalability: As your business grows, so does our software – we offer flexible pricing plans that cater specifically towards small businesses as well as large enterprises. 4) Security: We take security seriously – our software uses SSL encryption technology which ensures that all data transmitted between users remains secure. 5) 24/7 Support: Our dedicated support team is available 24/7 via phone or email should any issues arise during usage. Conclusion: In conclusion,iHepDesk offers an efficient way for businesses looking forward towards improving their service quality while reducing manual efforts.Its features such as Email Management; Request & Problem Management; Self-Service Portal; Report; FAQ Knowledge Base make it stand out among other help desk softwares.The customizable workflows, scalability, security measures taken along with 24/7 Support makes it an ideal choice for any business looking forward towards streamlining its support process.

2012-01-22
EasyDesk Helpdesk

EasyDesk Helpdesk

1.9.7g3

EasyDesk Helpdesk is a powerful and user-friendly call logging utility designed for small helpdesks and support centers. It is an essential tool for businesses that want to streamline their customer support operations, improve response times, and enhance customer satisfaction. With EasyDesk Helpdesk, you can easily log calls, track issues, assign tasks to your team members, and monitor progress in real-time. The software is designed to be quick and easy to use so that you can focus on providing excellent customer service without getting bogged down by complicated processes. One of the key features of EasyDesk Helpdesk is its ability to allow multiple support staff members to share access to a common database hosted on a network resource or simply use the database on a local drive. This means that your team can collaborate seamlessly regardless of their location or device. The software also comes with an intuitive dashboard that provides real-time insights into your helpdesk's performance. You can easily track metrics such as ticket volume, response times, resolution rates, and more. This data helps you identify areas where you need improvement so that you can continuously optimize your operations. Another great feature of EasyDesk Helpdesk is its customizable reporting capabilities. You can generate reports based on various criteria such as ticket status, priority level, category type etc., which gives you valuable insights into how well your team is performing. EasyDesk Helpdesk also integrates seamlessly with other business applications such as email clients like Microsoft Outlook or Gmail. This allows for easy communication between customers and support staff without having to switch between different applications constantly. In terms of security features, EasyDesk Helpdesk offers robust access controls so that only authorized personnel have access to sensitive information such as customer data or internal notes about specific issues. Additionally, all data stored in the system is encrypted using industry-standard encryption protocols so that it remains secure at all times. Overall, if you're looking for a simple yet powerful call logging utility for your small helpdesk or support center then look no further than EasyDesk Helpdesk! With its user-friendly interface and comprehensive feature set it's sure to make managing customer inquiries easier than ever before!

2010-08-04
DataTrack System

DataTrack System

3.5.9908.1

DataTrack System is a powerful business software that helps streamline your help desk operations. With its comprehensive set of features, this software can help you manage all facets of your help desk, including work order tracking, escalation and automation, knowledge base management, asset management, e-mail notifications, user-defined fields, PC auditing and file attachments. One of the key benefits of DataTrack System is its ability to automate the administration of service and support activities. This automation subsystem consolidates and simplifies help desk tasks such as work order escalation and routing into one tool. This not only saves time but also improves productivity by reducing manual intervention. Work Order Tracking DataTrack System provides a centralized platform for managing all your work orders. You can easily create new work orders or track existing ones using the intuitive interface. The system allows you to assign tickets to specific technicians or groups based on their expertise or workload. Escalation and Automation The software comes with an advanced escalation engine that automatically routes tickets based on predefined rules. You can configure the system to escalate tickets based on priority levels or other criteria such as response time or resolution time. Knowledge Base Management DataTrack System includes a robust knowledge base module that allows you to store solutions for common issues faced by customers. The system supports both public-facing knowledge bases as well as internal ones accessible only by technicians. Asset Management The software provides an asset management module that enables you to keep track of all hardware and software assets in your organization. You can easily view details such as warranty information, purchase date, location etc., from a single dashboard. E-mail Notifications DataTrack System sends automatic e-mail notifications when new tickets are created or updated so that technicians are always aware of any changes in real-time. User-Defined Fields The system allows you to define custom fields for capturing additional information about each ticket beyond what is provided out-of-the-box. This feature enables organizations to tailor DataTrack System according to their specific needs without requiring any customization efforts from developers. PC Auditing With DataTrack System's PC auditing feature, administrators can monitor hardware configurations across their networked devices remotely without having physical access to them individually. File Attachments You can attach files such as screenshots or log files directly within each ticket so that technicians have access to relevant information while working on resolving issues. Conclusion: In conclusion, DataTrack System is an excellent choice for businesses looking for a comprehensive solution for managing their help desk operations efficiently. Its automation subsystem streamlines workflows while providing advanced features like asset management and PC auditing capabilities which make it stand out among other similar products in the market today. Whether you're looking for better ways of tracking work orders or need more efficient ways of handling escalations - DataTrack has got everything covered!

2012-06-20
Help Desk Authority

Help Desk Authority

8.1 build 221

Help Desk Authority: Comprehensive Trouble Ticket Tracking Software for Help Desks and Call Centers As businesses grow, so do their IT needs. With more employees come more technical issues, and it can be difficult to keep track of everything without the right tools. That's where Help Desk Authority comes in - a comprehensive trouble ticket tracking software designed specifically for help desks and call centers. Now part of ScriptLogic's award-winning desktop management offering, Help Desk Authority offers a user-friendly interface with customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking - all the features you need to manage your help desk effectively. But that's not all - Help Desk Authority also includes components for customer self-help via the web, auto issue escalation, advanced data searches, Active Directory integration (for easy user authentication), e-mail receive (to ensure no issue goes unnoticed), and asset management (to keep track of hardware and software inventory). With version 8.1 build 221 comes an updated dashboard view that provides quick access to important information at a glance. Additionally, there is new asset management integration with Desktop Authority (another ScriptLogic product) as well as the HDAsset inventory component. So whether you're managing a small help desk or running a large call center operation with multiple tiers of support staff - Help Desk Authority has everything you need to streamline your operations and provide top-notch service to your customers. Key Features: - Comprehensive trouble ticket tracking - User-friendly interface with customizable screens - Custom/required fields - Knowledgebase - Scrolling message bar - Reports & queries - Product & contract tracking - Customer self-help via web portal - Auto issue escalation - Advanced data searches - Active Directory integration - E-mail receive - Asset management Benefits: 1. Streamline Your Operations: With comprehensive trouble ticket tracking capabilities combined with customizable screens and required fields - you can ensure that every issue is tracked from start to finish in an organized manner. 2. Improve Customer Satisfaction: By providing customer self-help options via the web portal along with auto-issue escalation capabilities - you can ensure that issues are resolved quickly while keeping customers informed every step of the way. 3. Increase Efficiency: With advanced data search capabilities combined with Active Directory integration for easy user authentication - your support staff will be able to find what they need quickly without wasting time on manual searches or authentication processes. 4. Keep Track Of Your Assets: With built-in asset management capabilities including hardware/software inventory tracking - you'll always know what equipment is available when it's needed most. Conclusion: In conclusion – if you're looking for comprehensive trouble ticket tracking software designed specifically for help desks and call centers – look no further than Help Desk Authority! With its user-friendly interface offering customizable screens along with custom/required fields – this software has everything needed by businesses both big or small who want streamlined operations while improving customer satisfaction through faster resolution times thanks in part due its auto-issue escalation feature which keeps clients informed throughout each step taken towards resolving their problem(s).

2009-06-01
Abacus HelpDesk

Abacus HelpDesk

5.0

Abacus HelpDesk: The Ultimate Solution for Your Business Support Needs As a business owner, you know how important it is to provide excellent customer support. However, managing a help desk can be challenging, especially if you have a large customer base. That's where Abacus HelpDesk comes in - the ultimate solution for your business support needs. Abacus HelpDesk is a comprehensive software that supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports and invoice handling. With its user-friendly interface and powerful features, Abacus HelpDesk makes it easy to manage all aspects of your help desk operations. One of the key features of Abacus HelpDesk is its SQL-connection module which supports MS SQL server to handle large databases. This means that even if you have thousands of customers and tickets to manage every day, Abacus HelpDesk can handle it all without any performance issues. Another great feature of Abacus HelpDesk is its multi-language support which allows you to provide support in multiple languages. This feature is particularly useful if you have customers from different parts of the world who speak different languages. In addition to multi-language support, Abacus HelpDesk also offers Citrix and Terminal server support which allows your team members to access the software from anywhere in the world using remote computing technology. This means that even if your team members are working remotely or from different locations around the world they can still access all the features of Abacus Helpdesk without any issues. Abacus Helpdesk also provides detailed statistic reports which allow you to track various metrics related to your help desk operations such as ticket volume by category or agent performance over time. These reports are essential for identifying areas where improvements can be made so that you can continuously improve your customer service experience. Finally, one more great feature offered by Abacasus Helodesk is invoice handling capabilities allowing businesses with complex billing structures an easy way out when dealing with their clients' invoices while keeping track on their own end as well! In conclusion, If you're looking for a comprehensive solution for managing your business's help desk operations then look no further than Abacasus Helodesk! With its powerful features like SQL-connection module supporting MS SQL server handling large databases; multi-language & Citrix/Terminal Server Support; detailed statistic reporting capabilities; invoice handling capabilities - this software has everything needed by businesses big or small alike!

2009-11-19