| Version | 1.1.3 |
|---|---|
| Publisher | Collab |
| Release date | Mar 29, 2011 |
| Date added | Feb 2, 2012 |
| Os requirements | iOS |
| Requirements | Compatible with iPhone, iPod Touch, and iPad. Requires iOS 3.1 or later. iTunes account required |
| Total downloads | 0 |
| Price | Free |
Description
OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime.Follow your services and agents, compare real and planned indicators and always keep track of your SLA while away from the contact center.It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals. All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
