Description
The Customer Call Tracking Database Software is a powerful business software that offers an efficient solution for managing customer calls. This software is designed to help businesses of all sizes keep track of their customer interactions and provide better customer service.
With this software, users can easily create new call threads and track calls with all the necessary fields such as timings, status, handler/s, etc. The user-friendly interface makes it easy to navigate through the different features and functionalities of the software.
One of the key features of this software is its built-in reporting feature. With just a few clicks, users can generate reports on all the calls handled by their team. These reports provide valuable insights into how well your team is performing in terms of handling customer calls and resolving issues.
The Customer Call Tracking Database Software also allows users to customize their call tracking process according to their specific needs. Users can add custom fields or modify existing ones to ensure that they are capturing all relevant information about each call.
This software also comes with advanced search capabilities that allow users to quickly find specific calls based on various criteria such as date range, caller name or number, status, etc. This feature saves time and ensures that no important call goes unnoticed.
In addition to these features, the Customer Call Tracking Database Software also offers robust security measures to protect sensitive customer data from unauthorized access or theft. Users can set up role-based access control (RBAC) policies to ensure that only authorized personnel have access to certain data.
Overall, the Customer Call Tracking Database Software is an essential tool for any business looking to improve its customer service operations. With its intuitive interface and powerful features like built-in reporting and advanced search capabilities, this software makes it easy for businesses of all sizes to manage their customer interactions effectively.
Full spec
| Publisher | Sobolsoft |
| Publisher site | http://www.sobolsoft.com/ |
| Release date | 2015-04-15 |
| Date added | 2014-09-22 |
| Category | Business Software |
| Sub category | CRM Software |
| Version | 7.0 |
| Os requirements | Windows 2003, Windows Vista, Windows 98, Windows Me, Windows, Windows NT, Windows 2000, Windows 8, Windows Server 2008, Windows 7, Windows XP |
| Requirements | None |
| Price | Free to try |
| Downloads per week | 3 |
| Total downloads | 115 |
Comments:
I've been using the Customer Call Tracking Database Software for the past year and it has really helped organize our customer interactions.
I agree, Sarah. This software has improved our customer service efficiency and response time significantly.
Is it compatible with the latest version of Windows?
Yes, Emily. I have it running smoothly on Windows 10 without any compatibility issues.
The Customer Call Tracking Database Software has been a game changer for our sales team. It helps us track our contacts and follow up on leads effectively.
I completely agree, David. It has improved our sales process and lead conversion rate.
Does the software offer any customization options?
Yes, Emma. You can customize fields and labels to match your business needs.
The software also allows you to create custom reports for better analysis of customer interactions.
That's great! How user-friendly is the interface?
The interface is intuitive and easy to navigate. Minimal training is required to get started.
I found the software to be very user-friendly right from the beginning. The layout is clear and the workflow is logical.
Are there any limitations or drawbacks to be aware of?
One limitation is that it lacks integration with some popular third-party customer support platforms.
Another drawback is the absence of mobile apps. It would be great to have access on the go.
Thanks for sharing, Michael. I was about to ask if there's a mobile version.
These limitations aside, the software is still a powerful tool for managing customer interactions.
Is the software scalable for small and large businesses alike?
Absolutely, Emily. It can be easily scaled up or down based on your business needs.
We started with a small team and as we grew, the software seamlessly accommodated our increasing customer call volume.
Is there good customer support for this software?
Yes, Emma. The customer support team is responsive and knowledgeable. They provide timely assistance when needed.
In my experience, the support team has been instrumental in resolving any issues or doubts quickly.
How much does the Customer Call Tracking Database Software cost?
Pricing starts at $99 per month for the basic version. There are also advanced plans available with additional features.
The pricing is reasonable considering the value it brings to our business.
Are there any free trial options?
Yes, Emily. They offer a 14-day free trial for you to explore the software and see if it meets your requirements.
The free trial is a great way to evaluate its features and how it fits into your workflow.
Has anyone encountered any security concerns with the software?
The software has robust security measures in place to protect customer data. We've not faced any security issues so far.
I can confirm that our confidential customer information is kept secure with this software.
That's reassuring to hear. Security is a top priority for us.
Are there regular updates and new feature releases?
Yes, Emma. The software is regularly updated with new features based on user feedback and industry trends.
The development team is proactive in addressing user needs and enhancing the software's capabilities.
This software seems like a reliable solution for managing customer calls and interactions. I'll give it a try.
I highly recommend it, Karen. It has made a significant difference in our customer service operations.
Thank you all for sharing your experiences. It's helpful to hear real opinions before making a decision.
You're welcome, Emily. Feel free to reach out if you have any more questions.
Good luck, Emily. I'm confident you'll find this software beneficial for your business.
I'll also give it a try. Thanks for the insights, everyone!
You're welcome, Emma. I'm sure you'll find it useful for streamlining your business processes.
If you have any questions or need assistance, don't hesitate to ask, Emma.
I'm convinced. I'll download the free trial and explore the features myself.
Let us know if you need any guidance during the trial period, Emily. We're here to help!
That's a smart approach, Emily. It's important to evaluate the software firsthand before making a decision.
I'm excited to try it too. Thank you all for the detailed feedback.
You're welcome, Karen. I'm confident you'll find value in using this software for your business.
This discussion has been very informative. Thank you all for your insights and recommendations!