Computer Telephony Integration
Description
If you're looking for a comprehensive call center or contact center solution, look no further than CRM++ Computer Telephony Integration (CTI) framework. This powerful software provides unifying access to contact center functionalities, including both inbound and outbound integration functions.
With the inbound integration function, CRM++ CTI framework enables display of relevant information about the caller to the agent as they answer the phone. This 360-degree customer view includes details such as name, address, outstanding orders or cases. This feature allows agents to quickly and efficiently handle customer inquiries and provide personalized service.
The outbound integration function of CRM++ CTI framework is equally powerful. With click-to-dial functionality, agents can easily initiate calls from within their CRM system without having to manually dial numbers. This saves time and ensures accuracy in dialing numbers.
CRM++ CTI framework is based on a Telephony Application Programming Interface (TAPI) framework that directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform. This means that you can seamlessly integrate your telephony system with your existing Oracle RightNow platform without any additional hardware or software requirements.
One of the key benefits of using CRM++ CTI framework is its ability to improve agent productivity by reducing call handling times and minimizing errors in data entry. With all relevant customer information displayed on screen during inbound calls, agents can quickly access important details about customers' previous interactions with your company and provide more personalized service.
In addition to improving agent productivity, CRM++ CTI framework also helps improve overall customer satisfaction by providing faster response times and more accurate information during interactions with your company's representatives.
Another benefit of using this software is its flexibility in terms of customization options. You can easily configure it according to your specific business needs and integrate it with other third-party applications if required.
Overall, if you're looking for a powerful call center or contact center solution that offers seamless integration with Oracle RightNow Cloud Service Platform along with advanced features such as click-to-dial functionality and 360-degree customer view during inbound calls - then look no further than CRM++ Computer Telephony Integration (CTI) Framework!
Full spec
Publisher | CRMIT Solutions |
Publisher site | http://crmit.com |
Release date | 2015-10-29 |
Date added | 2015-10-29 |
Category | Business Software |
Sub category | CRM Software |
Version | |
Os requirements | Windows |
Requirements | None |
Price | Free to try |
Downloads per week | 0 |
Total downloads | 47 |
Comments:
I have been using the Computer Telephony Integration software for a while now and it has drastically improved my business communication. Highly recommend it!
The Windows version of this software works seamlessly. It integrates well with my existing CRM system.
Is this software compatible with Windows 10? Can anyone confirm?
@Robert Brown, yes, I've been using it on Windows 10 without any issues. Works perfectly fine.
This software has made managing customer calls so much easier. The CRM integration is a game-changer.
Highly reliable software for business communication. Been using it for the past year and it hasn't disappointed me.
I wish there was a mobile version available for this software. It would be great to have it on-the-go.
@Patricia Thompson, I agree. A mobile version would be a great addition to this software.
The user interface is clean and intuitive. Easy to navigate and use.
Can someone share their experience with the customer support service for this software?
@Daniel King, I had a positive experience with their customer support. They were responsive and helpful.
The flexibility of this software is amazing. It allows customization and provides a wide range of features.
I've been using this software for my small business and it has improved our customer relationship management significantly.
Any tips on the best way to set up this software for efficient call management?
@Lisa Baker, I recommend defining and organizing call queues based on the nature of the calls you receive. It helps streamline the process.
The reporting and analytics features in this software are very helpful in tracking and assessing call performance.
Is there an option to record calls using this software? How does the recording feature work?
@Sarah Phillips, yes, you can record calls using this software. It has a recording feature that can be enabled in the settings.
I've had some issues with call quality while using this software. Anyone else faced similar problems?
@Paul Gray, I haven't experienced any call quality issues with this software. It has been working smoothly for me.
The price of this software seems a bit high. Are there any alternative options available?
@Victor Hughes, there are a few other computer telephony integration solutions available, but most of them are priced similarly.
I'm impressed with the customer call routing capabilities of this software. It has improved our call handling efficiency.
The software's auto-dialing feature has saved us a lot of time and effort. Very useful for reaching out to customers quickly.
I wish there was better documentation available for this software. It would be helpful for new users.
@Raymond Cook, I agree. The documentation could be improved to provide clearer instructions and guidelines.
The CRM software integration with this tool is seamless. Makes managing customer information a breeze.
The software's call tracking features are very helpful for monitoring and analyzing call performance.
I have found the software to be a bit resource-intensive. It slows down my computer at times.
@Dorothy Murphy, I haven't experienced any significant resource consumption with this software. It may vary depending on system specifications.
The software's integration with our existing CRM system was seamless. It didn't require extensive reconfiguration.
Is there a trial version available for this software? I would like to try it before making a purchase.
@Bobby Reed, yes, they offer a trial version which you can use to test the software's features and compatibility.
I have noticed occasional glitches while using this software. The developers should work on improving its stability.
@Harold Ross, I haven't encountered any major glitches with this software. It has been fairly stable for me.
The software's compatibility with different CRM systems is impressive. It supports a wide range of popular systems.
The software's user interface could be more modern and visually appealing. It looks a bit outdated.
@Emma Collins, I agree. A more modern UI would enhance the overall user experience of this software.
The customer call recording feature has been very useful for training purposes. It helps us identify areas of improvement.
I have been using this software for our call center operations and it has significantly improved our efficiency.
The software's call analytics provide valuable insights into call volumes and trends. Helps us make informed decisions.
I have found the software's call routing algorithms to be quite intelligent. It efficiently directs calls to the right agents.
The software's compatibility with various VoIP systems is a major advantage. It allows for seamless integration.
The software's integration with our CRM system has improved our overall customer service and support processes.
I have faced some issues with the software's audio quality during calls. It could be better.
@Megan Evans, I haven't experienced any notable audio quality issues with this software. The clarity has been satisfactory for me.
The software's auto-dialing feature has increased our outbound call efficiency. Saves a lot of manual effort.
Can anyone share their experience using this software for international calls? Does it handle them well?
@Frank Patterson, I have made international calls using this software and it has handled them without any issues. Good call quality.
The software's call scripting feature has greatly standardized our call processes. Ensures consistent customer interactions.