Description
Eritrium Trouble Ticketing: The Ultimate Solution for Your Business Needs
In today's fast-paced business world, customer satisfaction is the key to success. To achieve this, businesses need to have a robust customer relationship management (CRM) system in place. Eritrium Trouble Ticketing is a module of Eritrium CRM that provides you with all the features expected from a CRM software and more.
Eritrium Trouble Ticketing is designed to help businesses manage their customers or suppliers effectively. It records all phone calls made by your team and creates interaction records that can be used for future reference. This feature helps you keep track of your interactions with customers and suppliers, ensuring that no important information falls through the cracks.
One of the most significant benefits of Eritrium Trouble Ticketing is its ability to create and manage trouble tickets. These tickets can support any question, complaint or problem reported by your customers or suppliers. With this feature, you can easily keep track of all issues raised by your stakeholders and ensure they are resolved promptly.
The software also incorporates a workflow for keeping control of the state of every ticket. You can see who is working on it, how many tickets are going to run out of time soon, etc., because ERITRIUM allows you to define Service Level Agreements (SLAs). This feature ensures that no ticket goes unresolved for too long.
Easy Installation
Installing Eritrium Trouble Ticketing is easy and straightforward. You don't need any technical expertise or special skills to get started with this software. Once installed, it's easy to use as well - even if you're not tech-savvy!
Access from Anywhere
With Eritrium Trouble Ticketing, you can access your data from anywhere through an internet link. This means that even if you're away from the office or traveling abroad, you'll still be able to manage your customer relationships effectively.
Key Features:
- Record phone calls
- Create interaction records
- Manage trouble tickets
- Workflow management
- Define Service Level Agreements (SLAs)
- Easy installation
- Accessible from anywhere
Benefits:
1) Improved Customer Satisfaction: With Eritrium Trouble Ticketing in place, businesses can respond quickly and efficiently when their customers raise issues or complaints.
2) Increased Efficiency: The workflow management feature ensures that every ticket gets resolved promptly.
3) Better Communication: Recording phone calls helps businesses keep track of their interactions with customers/suppliers.
4) Easy Access: Being able to access data from anywhere makes it easier for teams working remotely/on-the-go.
5) Cost-effective solution compared with other CRMs available in market.
Conclusion:
Eritrium Trouble Ticketing offers an excellent solution for managing customer relationships effectively while improving efficiency within organizations at an affordable price point compared with other CRMs available in market.. Its features make it easy for businesses to record phone calls; create interaction records; manage trouble tickets; define SLAs; install easily without requiring technical expertise; accessible via internet link making it ideal for remote teams/on-the-go workers who need quick access anytime/anywhere!
Full spec
| Publisher | Eritrium |
| Publisher site | http://www.eritrium.com |
| Release date | 2018-03-11 |
| Date added | 2018-03-11 |
| Category | Business Software |
| Sub category | CRM Software |
| Version | 11.20 |
| Os requirements | Windows, Windows 8, Windows 10 |
| Requirements | Eritrium CRM |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 5 |
Comments:
I have been using Eritrium Trouble Ticketing for a few months now and it has definitely helped streamline our customer support process. The interface is user-friendly and the ticketing system is efficient.
I agree with Michael. Eritrium Trouble Ticketing has made a huge difference in how we manage our customer issues. It's easy to use and helps us stay organized.
I just started using Eritrium Trouble Ticketing and I'm impressed with its features. It has great integration with other CRM software, making it even more convenient to use.
I was looking for a reliable trouble ticketing software and Eritrium has exceeded my expectations. It's been a game-changer for our customer support team.
Has anyone experienced any issues with Eritrium Trouble Ticketing? I'm considering it for my business but I want to make sure it's stable and reliable.
Daniel, I've been using it for several months and haven't encountered any major issues. It's been quite stable and reliable.
Daniel, I've been using Eritrium Trouble Ticketing for a while now and it has been very stable. Haven't faced any major problems so far.
One of the best features of Eritrium Trouble Ticketing is its customizable reporting. It allows us to create detailed reports and track our performance.
I totally agree with Sarah. The reporting capabilities of Eritrium Trouble Ticketing have been extremely valuable for our business analysis.
Eritrium Trouble Ticketing has excellent customer support. Whenever we've had any questions or issues, their team has been quick to respond and assist.
Thanks for the feedback, everyone! It's reassuring to know that Eritrium Trouble Ticketing is stable and offers good support. I will definitely consider it for my business.
Eritrium Trouble Ticketing has a user-friendly interface that makes it easy for our team to navigate and manage customer tickets effectively.
I completely agree, Michael. The intuitive interface has made it so much easier for our agents to handle tickets and provide excellent customer service.
Eritrium Trouble Ticketing has helped us improve our response time to customer issues. The automated ticket assignment and tracking system is a big plus.
I like how Eritrium Trouble Ticketing keeps our team organized. We have better visibility of all the tickets and can prioritize them efficiently.
Is Eritrium Trouble Ticketing compatible with other CRM software? We currently use another CRM system and need them to work together seamlessly.
Yes, Daniel! Eritrium Trouble Ticketing seamlessly integrates with other CRM software. We've had no issues using it alongside our existing CRM system.
The ticket tagging feature in Eritrium Trouble Ticketing has been a game-changer for us. It helps categorize and prioritize tickets effectively.
Absolutely, Michael! The ticket tagging feature has significantly improved our workflow and ensures no ticket falls through the cracks.
Eritrium Trouble Ticketing has been an essential tool for our team in tracking, managing, and resolving customer issues. Highly recommended!
I couldn't agree more, James. Eritrium Trouble Ticketing has made our customer support process much more efficient and productive.
Thank you all for your valuable insights! It's clear that Eritrium Trouble Ticketing is a reliable and effective solution for managing customer support. I will definitely give it a try.
Eritrium Trouble Ticketing's user permissions feature allows us to control access to customer tickets based on roles. It ensures data privacy and security.
I'm glad you mentioned that, Michael. The user permissions feature has been crucial for us in maintaining confidentiality and restricting access to sensitive information.
Eritrium Trouble Ticketing has helped us establish better communication channels with our customers. They can easily reach out to us and stay updated on their tickets.
Definitely, James. The communication features in Eritrium Trouble Ticketing have enhanced our customer satisfaction levels.
Are there any limitations or specific requirements for running Eritrium Trouble Ticketing on Windows? I want to ensure compatibility with our existing operating system.
There are no specific limitations. Eritrium Trouble Ticketing runs smoothly on Windows operating systems without any issues.
One of the standout features of Eritrium Trouble Ticketing is its mobile accessibility. We can manage and track tickets on the go with the mobile app.
Absolutely, Michael. The mobile app has been a game-changer for our remote support agents. They can stay connected and productive from anywhere.
Eritrium Trouble Ticketing has a robust search functionality that helps us quickly find and retrieve relevant tickets. It saves a lot of time during ticket resolution.
I completely agree, James. The search functionality in Eritrium Trouble Ticketing is very powerful and makes it easy to locate specific tickets when needed.
Thanks for sharing your experiences, everyone! I'm convinced that Eritrium Trouble Ticketing is the right choice for my business. Excited to try it out!
Eritrium Trouble Ticketing's analytics and reporting capabilities have been instrumental in identifying trends and areas for improvement in our customer support process.
Absolutely, Michael. The analytics and reporting features provide valuable insights that help us make data-driven decisions and improve our overall performance.
Eritrium Trouble Ticketing allows us to set up automated workflows for ticket routing and resolution, ensuring a smooth and consistent process.
I couldn't agree more, James. The automated workflows in Eritrium Trouble Ticketing have simplified our ticket management and reduced manual effort.
One of the things I appreciate about Eritrium Trouble Ticketing is the ease of installation and setup. It was a smooth process, and we were up and running quickly.
That's good to know, Lucy. A hassle-free installation and setup is definitely a plus point when considering new software for our business.
Eritrium Trouble Ticketing's customer portal feature allows our customers to submit tickets and track their progress. It enhances transparency and self-service.
Exactly, Michael. The customer portal has been well-received by our customers, as it gives them more control and visibility over their support requests.
Eritrium Trouble Ticketing's knowledge base feature has been very useful in providing self-help resources to our customers. It reduces the load on our support team.
I agree, James. The knowledge base feature in Eritrium Trouble Ticketing has empowered our customers to find answers and solutions on their own.
Thanks again for sharing your thoughts, everyone! I'm impressed with the wide range of features in Eritrium Trouble Ticketing. It seems to have everything we need.
Eritrium Trouble Ticketing's email integration feature has been incredibly helpful. We can easily convert customer emails into tickets without any manual effort.
Absolutely, Michael. The seamless email integration saves us time and ensures that no customer request goes unnoticed.
Eritrium Trouble Ticketing's user interface is clean and intuitive. It didn't take much time for our team to get accustomed to it.
I completely agree, Lucy. The user interface of Eritrium Trouble Ticketing is well-designed and easy to navigate, making it user-friendly.
Eritrium Trouble Ticketing's escalation management feature is a lifesaver. It ensures that critical issues are escalated and resolved promptly.
That's great to hear, Emily. Escalation management is important for ensuring timely resolution of customer issues. Eritrium Trouble Ticketing seems to address that effectively.