Description
HelpMaster is a comprehensive business software that combines CRM, helpdesk, service desk, email response management, web self-service and much more into a single software suite. It is designed to be affordable and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.
For small businesses looking for a system to log track and manage the daily issues affecting your business HelpMaster has everything you need now with plenty of headroom to grow into. For businesses looking to align their support services with the principles of ITIL (Information Technology Infrastructure Library) and other service management frameworks you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement both incident management and problem management.
Built on the strength of feedback from thousands of users around the world HelpMaster is the most flexible template-driven helpdesk system on the market. With its intuitive interface it's easy for users at all levels of technical expertise to get up-to-speed quickly.
HelpMaster offers a range of features including:
- Customizable templates: Create custom templates for different types of requests or incidents.
- Workflow automation: Automate repetitive tasks such as assigning tickets or sending notifications.
- Email response management: Manage incoming emails from customers by automatically creating tickets or routing them directly to agents.
- Web self-service portal: Allow customers to submit requests or incidents through an online portal.
- Knowledge base: Build a searchable knowledge base so customers can find answers without having to contact support.
- Reporting tools: Generate reports on ticket volume trends agent performance customer satisfaction ratings etc.
One key feature that sets HelpMaster apart from other helpdesk systems is its flexibility. The software can be customized extensively using templates workflows custom fields etc. This means that it can be tailored specifically for your organization's needs rather than forcing you into using pre-defined workflows or fields.
Another advantage of HelpMaster is its scalability. Whether you're a small startup or an enterprise-level organization there's no need to worry about outgrowing this software as it can easily handle large volumes of requests while still maintaining high performance levels.
In addition HelpMaster offers integrations with popular third-party applications such as Microsoft Outlook Active Directory Salesforce.com etc. This makes it easy for organizations already using these applications in their day-to-day operations seamlessly integrate them with their helpdesk system without any additional effort required.
Overall if you're looking for an affordable yet powerful solution that combines CRM helpdesk service desk email response management web self-service + so much more then look no further than HelpMaster!
Full spec
| Publisher | PRD Software |
| Publisher site | http://www.helpmasterpro.com |
| Release date | 2012-09-21 |
| Date added | 2012-09-21 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 12 |
| Os requirements | Windows 2003, Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP |
| Requirements | Microsoft .NET 3.5 Microsoft SQL Server Express 2005 or above (included in installation) |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 1154 |
Comments:
I have been using HelpMaster for a year now and it has greatly improved our help desk operations. Highly recommended!
I agree with Michael. HelpMaster has been a game changer for our business. The features and ease of use are outstanding.
HelpMaster has been an essential tool for our help desk team. It has improved our response times and efficiency significantly.
I've just started using HelpMaster, and I must say, it has made a noticeable difference in managing our support tickets.
Great software! Been using it for a few months now and it's been a breeze to work with. The reporting functionality is very helpful.
HelpMaster has been an invaluable tool for our help desk team. It has streamlined our ticket management process and made communication with customers more efficient.
I've been using HelpMaster for over 5 years now and it has been rock solid. The stability and performance are impressive.
HelpMaster is a must-have for any organization with a help desk. It has improved our customer satisfaction levels and allowed us to better track and resolve issues.
As a help desk manager, I find HelpMaster to be an excellent solution. It has everything we need to efficiently handle support requests.
I recently switched to HelpMaster and it has been a game changer. The automation features have saved us a lot of time and effort.
HelpMaster has proved to be a reliable and powerful help desk software. It has greatly improved our team's productivity.
The user interface of HelpMaster is intuitive and easy to navigate. It didn't take long for our team to get up and running with it.
HelpMaster has been instrumental in centralizing our support requests. It has made collaboration among team members much easier.
I've been using HelpMaster for a few months now and I'm extremely impressed with its features and performance.
HelpMaster has become an integral part of our support operations. It has significantly improved our response times.
HelpMaster is a fantastic help desk solution. It has helped us streamline our workflow and provide better customer service.
I've used several help desk software in the past, but HelpMaster is by far the best. The level of customization it offers is impressive.
HelpMaster has improved our team's collaboration and communication. The ability to assign and track tickets has been invaluable.
I highly recommend HelpMaster for any organization looking to enhance their help desk capabilities. It has made our job so much easier.
HelpMaster is a well-designed and robust help desk software. The support team is also very responsive and helpful.
We started using HelpMaster last year, and it has been a game changer for our help desk team. The ticketing system is efficient and easy to manage.
The reporting and analytics features of HelpMaster have helped us gain valuable insights into our help desk operations.
HelpMaster has saved us a lot of time by automating repetitive tasks. It has greatly increased our team's productivity.
HelpMaster has been an essential tool for our business. It has allowed us to effectively manage and resolve customer issues.
I've been using HelpMaster for a while now and it has exceeded my expectations. The user interface is clean and intuitive.
HelpMaster has helped us streamline our support processes and provide better service to our customers.
HelpMaster has all the features we need to efficiently manage and track support tickets. It has made a huge difference in our operations.
We switched to HelpMaster recently, and it has been a great decision. The scalability and flexibility of the software are impressive.
HelpMaster has made our help desk operations more organized and streamlined. The customizability is a big plus.
I've been using HelpMaster for a few months now, and it has been a fantastic experience. The user interface is intuitive and the functionality is top-notch.
HelpMaster has become an integral part of our customer support strategy. It has improved our response times and customer satisfaction.
HelpMaster has been instrumental in our help desk operations. The ticket management system is reliable and easy to use.
HelpMaster has helped us streamline our support process and provide faster resolutions to our customers. Highly recommended!
The automation features of HelpMaster have been a game changer for our help desk team. It has helped us save a significant amount of time.
HelpMaster's reporting capabilities have allowed us to gain valuable insights into our help desk performance. It has become an invaluable tool for our team.
I've tried several help desk software in the past, but HelpMaster is by far the most comprehensive and user-friendly. The support team is also very responsive.
HelpMaster has improved our help desk team's efficiency and productivity. The ticketing system is intuitive and easy to use.
As a small business owner, HelpMaster has been a lifesaver. It has allowed us to effectively manage and resolve customer issues.
The features and functionality of HelpMaster are top-notch. It has been a crucial tool in improving our support operations.
HelpMaster has exceeded our expectations. It has made our help desk team more productive and efficient.
HelpMaster has been a game changer for our business. It has improved our help desk operations and customer satisfaction levels.
I've been using HelpMaster for a while now, and it has been a reliable and feature-rich help desk software.
The customization options of HelpMaster have allowed us to tailor the software to our specific needs. It has made a big difference in our operations.
HelpMaster has been a valuable asset for our help desk team. It has helped us improve ticket management and customer communication.
HelpMaster has made it easier for us to collaborate and share information within our help desk team. The interface is user-friendly and intuitive.
HelpMaster has become an essential tool for our business. It has improved our response times and customer satisfaction.
I've been using HelpMaster for over a year now and it has been a reliable and efficient help desk software.
HelpMaster has helped us streamline our support operations and provide a better customer experience. The reporting capabilities are also impressive.
HelpMaster has improved our help desk team's efficiency and customer satisfaction. The ticketing system is easy to use and intuitive.
We've been using HelpMaster for a few months now and it has been a fantastic addition to our help desk operations. The features are robust and the interface is user-friendly.