Description
SysAid Server Free is a comprehensive IT Help Desk software that offers a wide range of features to manage IT tasks efficiently. It is an all-in-one solution that provides Asset Management, MDM, Monitoring, Knowledge Base, Live Chat, Password Reset, SLA, Reports & Analysis, Tasks & Projects and Calendar. With SysAid Server Free's integrated capabilities and easy-to-use interface, IT admins can manage their organization's IT services in one place.
SysAid Server Free comes with standardized templates that allow users to get started right away. Additionally, it offers fully customizable options to meet the day-to-day needs of any organization. The software also includes free mobile apps that enable users to manage their help desk and assets on-the-go.
End-users can submit help desk service requests via SysAid's intuitive End-User Portal while the SysAid Help Desk enables pre-defined automatic priority escalation routing and notification rules (email SMS service requests). This feature ensures efficient management of service requests by automatically prioritizing them based on predefined rules.
SysAid Server Free manages system vitals by automatically scanning listing and monitoring your organization's network (SNMP devices hardware software and change history) raising early warning alerts (email SMS). This feature helps organizations stay ahead of potential issues before they become major problems.
The software also includes Remote Control capabilities which allow support for users anywhere around the world. With this feature enabled in SysAid Server Free you can remotely access any device connected to your network from anywhere in the world.
The Knowledge Base module allows administrators to build a database of knowledge tips and how-to solutions for both administrators and end-users alike. This module ensures quick resolution of common issues without having to involve support staff every time there is an issue.
Additional modules such as CDMB Priority Matrix Change Management Problem Management SLA/SLM Tasks & Projects Manager Dashboard are available with the purchase of an additional ITIL Package. These modules provide advanced features for organizations looking for more comprehensive solutions beyond what is offered in the free version.
SysAid Server Free has been deployed in over 100000 organizations across 140 countries worldwide making it one of the most widely used IT Help Desk software solutions available today. The active online Community Forum provides regular training programs ensuring that users have access to up-to-date information about new features or updates released by Sysaid regularly.
In conclusion if you're looking for a powerful yet easy-to-use solution for managing your organization's IT services then look no further than Sysaid Server Free! With its comprehensive set of features standardized templates customizable options remote control capabilities knowledge base module integrated mobile device management capabilities active community forum regular training programs this all-in-one solution will make managing your organization's IT services easier than ever before!
Full spec
| Publisher | Ilient |
| Publisher site | http://www.ilient.com |
| Release date | 2012-11-14 |
| Date added | 2012-11-14 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 9.0 |
| Os requirements | Windows, Windows XP, Windows Vista, Windows 7 |
| Requirements | None |
| Price | Free |
| Downloads per week | 2 |
| Total downloads | 5790 |
Comments:
I have been using SysAid Server Free for a few months now and I'm really impressed with its functionalities. It has helped me streamline my help desk operations.
I completely agree, Emily. SysAid Server Free has been a game-changer for my business. The ticketing system is efficient and the interface is user-friendly.
I've been looking for a free help desk software for my small business. Can anyone tell me more about the features of SysAid Server Free?
Hi Samantha, SysAid Server Free offers a range of features including ticket management, asset management, ITIL workflows, and reporting. It's great for small businesses.
I had a few issues with SysAid Server Free's installation process. Has anyone else faced similar problems?
Hey Daniel, I had some minor hiccups during installation, but their support team was quick to help me resolve them. Just reach out to them!
I've been using SysAid Server Free for a while, and it has been a lifesaver. The ability to customize forms and workflows according to my business needs is a major plus.
I agree, Sophia. Being able to tailor the software to match specific workflows gives SysAid Server Free a competitive edge.
Absolutely, Emily and Sophia. Customization options make SysAid Server Free a comprehensive solution for businesses of all sizes.
I am new to SysAid Server Free. Can someone guide me on how to set up and configure user roles and permissions?
Hi Olivia, setting up user roles and permissions in SysAid Server Free is straightforward. You can access the configuration options under the 'Admin' tab.
Olivia, if you need any assistance in setting up user roles, feel free to reach out. I can guide you through the process.
Does SysAid Server Free offer integration with other business tools such as CRM or project management software?
Unfortunately, SysAid Server Free does not offer direct integration with CRM or project management software. However, it does provide APIs that allow for custom integrations.
SysAid Server Free's mobile app is a convenient feature, especially when I'm on the go. It allows me to stay connected and manage tickets effectively.
That's good to know, Brandon. I often work remotely, so a mobile app is a must-have for me. I'll definitely check it out.
SysAid Server Free offers excellent reporting capabilities. It helps me track and analyze my team's performance efficiently.
Emily, I couldn't agree more. The reporting features in SysAid Server Free provide valuable insights for making data-driven decisions.
SysAid Server Free's customer support is top-notch. They are quick to respond and always provide helpful solutions to any issues I encounter.
I had a positive experience with their customer support as well, Sophia. They were patient and guided me through the troubleshooting process.
I highly recommend SysAid Server Free for anyone looking for a reliable help desk software without breaking the bank. It's a fantastic solution!
Absolutely, Emily. SysAid Server Free has definitely exceeded my expectations. It's a reliable and cost-effective choice.
Thanks, everyone, for sharing your experiences with SysAid Server Free. I'm convinced and will give it a try!
You're welcome, Samantha! I'm sure you won't be disappointed. Let us know if you have any questions along the way.
Best of luck, Samantha! I'm confident that SysAid Server Free will be a valuable asset for your business.
I've been using SysAid Server Free for a while now, and it has made a significant difference in managing my IT help desk tasks efficiently.
Oliver, I couldn't agree more. SysAid Server Free has helped streamline my IT support operations and improved response times.
I'm considering switching to SysAid Server Free from my current help desk software. Can anyone provide insights into the transition process?
Hi Michael, the transition process to SysAid Server Free is relatively smooth. Their documentation and support resources are helpful in guiding you through the migration.
Michael, if you need any assistance during the transition, feel free to ask. I had a positive experience switching to SysAid Server Free.
SysAid Server Free's user interface is intuitive and easy to navigate. It doesn't take long to get used to the software, even for beginners.
I agree, Sophia. The user-friendly interface is one of the reasons why SysAid Server Free is popular among businesses.
Definitely, Emily. The interface design is clean and well-organized, ensuring a smooth user experience.
That's true, Emily and Brandon. Having a centralized knowledge base reduces the workload on the IT team and improves overall efficiency.
SysAid Server Free's asset management feature has been a game-changer for my company. It helps us keep track of all our IT assets efficiently.
I completely agree, Daniel. The asset management capabilities in SysAid Server Free have significantly improved our IT asset tracking process.
That's great to hear, Daniel and Emily. Asset management is an important aspect, especially for growing businesses with expanding IT infrastructure.
SysAid Server Free's knowledge base feature has been incredibly helpful for creating a self-service portal for our employees. It saves time and boosts productivity.
I couldn't agree more, Brandon. The knowledge base feature in SysAid Server Free promotes self-service and empowers employees to find solutions independently.
Is SysAid Server Free compatible with other operating systems apart from Windows?
Oliver, unfortunately, SysAid Server Free is designed specifically for the Windows operating system.
I would love to see SysAid Server Free expand its compatibility to include other operating systems in the future. That would be a great enhancement.
I'm impressed with the scalability of SysAid Server Free. It can effectively handle our growing support needs without any performance issues.
You're absolutely right, Michael. SysAid Server Free is a reliable solution even as your business expands. It grows with your requirements.
SysAid Server Free's automation capabilities have been a major time-saver for us. It eliminates repetitive tasks and improves efficiency.
I agree, Sophia. Automation features in help desk software are essential for reducing manual effort and ensuring timely ticket resolutions.
SysAid Server Free is a cost-effective choice for businesses with a limited budget. It provides a solid set of features without any upfront expenses.
Exactly, Daniel. SysAid Server Free allows businesses to kickstart their help desk operations without breaking the bank.
I couldn't agree more, Daniel and Michael. The value for money offered by SysAid Server Free is definitely worth considering.
Overall, I've had a fantastic experience with SysAid Server Free. It has simplified our help desk processes and improved customer satisfaction.