Description
Tele-Support HelpDesk: The Ultimate Business Software Solution
In today's fast-paced business world, customer service is more important than ever. With so many options available to consumers, it's essential that businesses provide top-notch support to keep their customers happy and loyal. That's where Tele-Support HelpDesk comes in.
Tele-Support HelpDesk is a fully functional help desk application that can run stand-alone or integrate with ACT CRM. It includes a wide range of features designed to streamline your customer support process and make it easier for you to provide exceptional service.
One of the key features of Tele-Support HelpDesk is its in-bound/out-bound e-mail processing and linking feature. This allows you to easily manage all incoming and outgoing emails related to customer inquiries, ensuring that nothing falls through the cracks.
The software also includes intake forms, which can be customized to collect all the information you need from customers when they submit a support request. This helps ensure that your team has all the necessary details at their fingertips when they begin working on a ticket.
Another powerful feature of Tele-Support HelpDesk is its knowledgebase system. This allows you to create an extensive library of articles and resources that customers can access on their own, without needing assistance from your team. By providing self-service options like this, you can reduce the workload on your support staff while still providing valuable assistance to your customers.
The software also includes bug tracking capabilities, which allow you to easily identify and resolve any issues with your products or services as they arise. Priority escalation ensures that urgent issues are addressed quickly, while detailed timekeeping makes it easy for you to track how much time is being spent on each ticket.
Contract tracking is another useful feature included in Tele-Support HelpDesk. This allows you to keep track of all contracts with clients or vendors related specifically for helpdesk services provided by your company. You'll be able see when contracts are up for renewal or if there are any outstanding issues related them.
Detailed reporting provides insights into how well your team is performing overall as well as individual performance metrics such as response times, resolution rates etc. RMA (Return Merchandise Authorization) functionality enables efficient handling of product returns by automating processes such as issuing RMA numbers, tracking shipments etc.
For added convenience, Tele-support now offers cloud-based hosting option called "Helpdesk Cloud" which enables users access from anywhere using multiple devices including Windows, iPad, Android, Linux & MAC OS clients.
Finally, Tele-Support HelpDesk includes custom forms functionality allowing users create custom fields within tickets based on specific needs unique requirements.
Overall, if you're looking for a comprehensive solution for managing customer support inquiries efficiently then look no further than Tele-Support Helpdesk!
Full spec
| Publisher | Resource Dynamics |
| Publisher site | http://www.resource-dynamics.com/ |
| Release date | 2012-12-12 |
| Date added | 2012-12-13 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 5.0 |
| Os requirements | Windows 2003, Windows 2000, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP |
| Requirements | None |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 13736 |
Comments:
I've been using Tele-Support HelpDesk for a few months now and it has been a great help in managing customer support tickets.
I agree, Michael! Tele-Support HelpDesk has made our customer support process much more organized and efficient.
I'm considering trying out Tele-Support HelpDesk. Can anyone give me more information about its features?
Sure, Daniel! Tele-Support HelpDesk offers ticket management, email integration, knowledge base, and reporting features.
The reporting features are particularly useful. We can easily track ticket response times and resolution rates.
I second that, Mark! The reporting features provide valuable insights for improving our customer support performance.
Tele-Support HelpDesk has also improved our response time to customer queries. It's been a game-changer!
I recently switched to Tele-Support HelpDesk and I'm impressed with its user-friendly interface. Makes it easy to manage tickets.
I highly recommend Tele-Support HelpDesk to all businesses in need of a reliable help desk software.
Couldn't agree more, Hannah! Tele-Support HelpDesk has been an invaluable tool for our support team.
Zoe, Tele-Support HelpDesk has been instrumental in improving our customer satisfaction ratings.
The customer support provided by the Tele-Support team is outstanding. They're always prompt and helpful.
I have a question, does Tele-Support HelpDesk offer integrations with other business tools?
Yes, Ella! Tele-Support HelpDesk integrates with popular tools like CRM systems and project management software.
That's great news, Andrew! It would streamline our workflow having everything connected.
Having integration with our CRM system would be a huge time-saver for our team. Thanks for the info, Andrew!
That integration would definitely benefit our sales team. I'll look into it, Nora.
That integration would be a huge time-saver for our team, Anna. Thanks for bringing it up!
Tele-Support HelpDesk has definitely improved our customer satisfaction rates. Clients appreciate the efficient support.
I had some initial difficulties setting up Tele-Support HelpDesk, but the customer support team guided me through the process.
I had a similar experience, Mia! The customer support team was patient and helped me resolve any issues.
The ticketing system of Tele-Support HelpDesk is top-notch. It's easy to assign and track tickets.
I wish Tele-Support HelpDesk offered more customization options for the interface. It feels a bit limited.
I agree, Oliver. Some more customization options would be great to tailor it to our specific needs.
Oliver, Lily, I've heard that the Tele-Support team is open to user suggestions for future updates. Let's give them our feedback.
Tele-Support HelpDesk has simplified our customer support process and reduced the load on our team. Highly recommended!
The knowledge base feature of Tele-Support HelpDesk has been incredibly helpful for our customers to find self-service solutions.
I've also had great experiences with the Tele-Support HelpDesk support team. They're always knowledgeable and friendly.
Matthew, I have to agree. The support team at Tele-Support HelpDesk always goes above and beyond.
Couldn't agree more, Lucas! The support team at Tele-Support HelpDesk is always incredibly helpful.
In addition to those features, Tele-Support HelpDesk allows you to set SLAs and automate various support processes.
Victoria, the SLAs and automation features of Tele-Support HelpDesk have saved us a lot of time and improved our efficiency.
The mobile app of Tele-Support HelpDesk is very convenient for agents who need to manage tickets on the go.
I've tried a few help desk software, and Tele-Support HelpDesk is by far the most reliable and feature-rich.
I appreciate the regular updates and new features that Tele-Support HelpDesk continues to release. Shows their commitment to improvement.
Absolutely, Aiden! It's great to see the software evolving based on user feedback and needs.
Tele-Support HelpDesk has made it much easier for us to track and manage our service level agreements (SLAs).
The user interface of Tele-Support HelpDesk is intuitive and easy to navigate. Saves a lot of time.
I've been using Tele-Support HelpDesk for over a year, and I can't imagine managing customer support without it.
Sebastian, I completely agree! Tele-Support HelpDesk has been a game-changer for us.
We've experienced significant efficiency improvements since implementing Tele-Support HelpDesk.
I love the automation capabilities of Tele-Support HelpDesk. It saves us a lot of manual work.
Tele-Support HelpDesk's search functionality is very powerful. It makes finding past tickets and information a breeze.
Agreed, Elijah! The search functionality in Tele-Support HelpDesk is a real time-saver.
I'm glad they actively listen to their customers and continuously improve the software.
The mobile app of Tele-Support HelpDesk has definitely increased our team's responsiveness.
Levi, the mobile app has helped us quickly respond to customer tickets, even when we're away from our desks.
Tele-Support HelpDesk is reasonably priced for the range of features it offers. Great value for money.
I have found Tele-Support HelpDesk to be highly reliable with minimum downtime.
I agree, Mila! We rarely experience any issues with Tele-Support HelpDesk's performance.