Description
Close Support Service Desk Express Edition is a powerful and easy-to-use help desk application that allows businesses to manage their customers, vendors, tasks, and calls with ease. This software is designed to streamline customer service operations by providing a comprehensive set of tools for managing support calls and tasks.
One of the key features of Close Support Service Desk Express Edition is its ability to create customer or end user databases manually or through the Active Directory import facility. This makes it easy for businesses to keep track of their customers' needs and preferences, as well as their contact information.
Another important feature of this software is its ability to define response and completion targets for different priorities. This ensures that support requests are handled in a timely manner, based on their level of urgency.
Close Support Service Desk Express Edition also allows businesses to manage support calls and tasks with full history capture, linked documents, and more. This means that technicians can easily access all relevant information about a particular issue or request without having to search through multiple systems or files.
In addition, this software provides an option for defining standard email responses for technicians to use. This helps ensure consistency in communication with customers while also saving time by eliminating the need for manual typing.
Close Support Service Desk Express Edition also offers the option to have multiple support teams. The Service Desk view makes it easy for all technicians to manage and prioritize individually or as part of a team. This flexibility allows businesses to customize their workflows based on their specific needs.
Overall, Close Support Service Desk Express Edition is an excellent choice for any business looking for an efficient way to manage customer service operations. It can be used across industries such as healthcare providers who need helpdesk solutions like patient management system (PMS) software; retail stores who require point-of-sale (POS) systems; educational institutions who require student information systems (SIS); government agencies who require case management solutions; among others.
With its intuitive interface, robust features set including ticketing system capabilities like incident tracking & resolution times reporting - Close Support Service Desk Express Edition has everything you need in one place! And best yet - it's totally free! No ads!
Full spec
| Publisher | Close Fit Software |
| Publisher site | http://closefitsoftware.com |
| Release date | 2015-01-14 |
| Date added | 2015-01-14 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 3.01.22 |
| Os requirements | Windows 2003, Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7 |
| Requirements | None |
| Price | Free |
| Downloads per week | 1 |
| Total downloads | 6842 |
Comments:
I have been using Close Support Service Desk Express Edition for a while now and I must say it's a fantastic software. It has greatly improved our help desk operations.
Michael, what specific features do you find most useful in Close Support Service Desk Express Edition?
Michelle, the ticketing system and the knowledge base management are the most useful features in Close Support Service Desk Express Edition.
Michael, thank you for sharing. I'll definitely consider Close Support Service Desk Express Edition for our help desk needs.
Michelle, you're welcome. I'm sure Close Support Service Desk Express Edition will serve your help desk needs well.
I completely agree with you, Michael. Close Support Service Desk Express Edition has been a lifesaver for our team. It's easy to use and has all the features we need.
Sarah, how has Close Support Service Desk Express Edition helped your team?
Jacob, Close Support Service Desk Express Edition has improved our ticket assignment and escalation processes.
Sarah, that's great to hear. Close Support Service Desk Express Edition has indeed made our team more productive.
Jacob, our team's collaboration and response time have significantly improved since adopting Close Support Service Desk Express Edition.
I started using Close Support Service Desk Express Edition recently and I'm impressed with its capabilities. The ticket management system is very intuitive and efficient.
David, have you noticed any performance issues with Close Support Service Desk Express Edition?
Olivia, I haven't experienced any performance issues so far. The software runs smoothly.
David, that's reassuring. We'll give Close Support Service Desk Express Edition a try.
Olivia, I hope Close Support Service Desk Express Edition proves to be as reliable and efficient for your team as it has been for us.
Close Support Service Desk Express Edition has helped streamline our support process. It has made it much easier to track and resolve customer issues.
Emily, how does Close Support Service Desk Express Edition handle high ticket volumes?
I've had a positive experience using Close Support Service Desk Express Edition. The reporting features are particularly useful in analyzing our support performance.
James, could you provide some insights into the customization options in Close Support Service Desk Express Edition?
Ava, Close Support Service Desk Express Edition allows users to customize email templates, ticket forms, and workflow according to their requirements.
James, customization options are important for us, so Close Support Service Desk Express Edition seems like a good fit.
Ava, the flexibility to customize Close Support Service Desk Express Edition allows us to tailor the system to match our unique requirements.
Close Support Service Desk Express Edition has excellent customer support. They are always prompt in addressing our queries and provide helpful solutions.
Jennifer, what kind of SLA (Service Level Agreement) features are available in Close Support Service Desk Express Edition?
William, Close Support Service Desk Express Edition offers comprehensive SLA monitoring, including response and resolution time tracking.
Jennifer, that's exactly what we need. Close Support Service Desk Express Edition will help us meet our SLA commitments.
William, Close Support Service Desk Express Edition allows you to define SLAs, set escalation rules, and provides real-time monitoring to ensure compliance.
After trying multiple help desk software, Close Support Service Desk Express Edition stood out as the most reliable and feature-rich option.
Robert, are there any integrations with other tools available in Close Support Service Desk Express Edition?
Emma, Close Support Service Desk Express Edition provides integrations with popular tools like JIRA and Slack for enhanced collaboration.
Robert, integrations with JIRA and Slack will streamline our workflows. Close Support Service Desk Express Edition seems like a powerful tool.
Emma, the integrations offered by Close Support Service Desk Express Edition have improved our cross-team collaboration and visibility.
I have been using Close Support Service Desk Express Edition for a year now and I couldn't be happier. It has made our support workflow smoother and more organized.
Laura, how easy is it to set up and configure Close Support Service Desk Express Edition?
Noah, setting up and configuring Close Support Service Desk Express Edition is quite straightforward with the provided documentation. Customer support is also helpful if needed.
Laura, easy setup and configuration are a priority for us. Close Support Service Desk Express Edition fits the bill.
Noah, the documentation provided by Close Support Service Desk Express Edition is comprehensive and makes the setup process smooth.
Close Support Service Desk Express Edition has a user-friendly interface and the learning curve is minimal. Highly recommend it!
Joshua, does Close Support Service Desk Express Edition offer mobile support?
Charlotte, Close Support Service Desk Express Edition does not offer native mobile apps, but the web interface is responsive and works well on mobile devices.
Joshua, we'll give the web interface a try on mobile. Close Support Service Desk Express Edition seems to have all the other features we need.
Charlotte, the lack of native mobile apps doesn't hinder the functionality of Close Support Service Desk Express Edition. It works well on mobile browsers.
The self-service portal provided by Close Support Service Desk Express Edition has been very beneficial for our customers. They can easily find solutions to common issues.
Samantha, what features does the self-service portal of Close Support Service Desk Express Edition offer?
Daniel, Close Support Service Desk Express Edition handles high ticket volumes efficiently. The queue management system is robust.
Emily, thanks for the information. We are dealing with a large volume of tickets, so this seems like the right choice for us.
Daniel, the self-service portal of Close Support Service Desk Express Edition allows customers to submit and track their own tickets, access knowledge base articles, and communicate with support agents.
Samantha, the self-service portal of Close Support Service Desk Express Edition will be a great addition for our customers. Thanks for the details.
Daniel, I'm confident that Close Support Service Desk Express Edition will handle your ticket volumes effectively. It has performance optimizations.
Daniel, the self-service portal of Close Support Service Desk Express Edition has reduced our support load and empowered customers to find solutions on their own.