Description
DEx2Phone is a comprehensive call center software that provides all the necessary tools for effective communication and customer service. It is designed to cater to the needs of small, medium, and large-sized call centers that handle high volumes of calls on a daily basis. With its advanced features, DEx2Phone ensures maximum productivity and efficiency in administering and executing telemarketing campaigns and customer service.
The software offers inbound call handling for customer support as well as outbound for multiple telemarketing campaigns. This means that you can use it to manage both incoming and outgoing calls with ease. The automated call routing structure ensures that your customers receive exceptional customer service while at the same time improving call management.
One of the key benefits of using DEx2Phone is improved agent efficiency. The software comes with smart tools that help agents resolve order issues quickly, leading to improved customer satisfaction levels. Integrated customer information management and call tracking ensure that agents have access to all relevant information at their fingertips, enabling them to answer queries promptly.
Another benefit of using DEx2Phone is increased customer satisfaction levels. With its automated call routing structure, customers are directed to the right representative who can address their concerns effectively without having to transfer them from one representative to another or subjecting them long hold periods.
DEx2Phone also helps improve agent performance by providing real-time monitoring capabilities. Supervisors can monitor calls in progress, listen in on conversations between agents and customers, provide feedback on performance metrics such as average handling time (AHT), first-call resolution (FCR), etc., which helps identify areas where improvements are needed.
The software also comes with an intuitive dashboard interface that provides real-time insights into key performance indicators (KPIs) such as average wait time (AWT), abandoned rate percentage (%AR), etc., which enables supervisors make data-driven decisions about how best they can optimize their operations.
In summary, DEx2Phone is an ideal solution for any business looking for a complete communications suite designed specifically for managing high volumes of calls efficiently while ensuring maximum productivity among agents. Its advanced features make it easy for businesses of all sizes – small or large –to manage inbound/outbound calling campaigns effectively while improving overall operational efficiency through automation processes like intelligent routing structures or integrated CRM systems!
Full spec
| Publisher | CCDEx Technologies |
| Publisher site | http://www.callcenterdex.com |
| Release date | 2015-03-25 |
| Date added | 2015-03-25 |
| Category | Communications |
| Sub category | Web Phones & VoIP Software |
| Version | 4.2 |
| Os requirements | Windows 2003, Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP |
| Requirements | IP PBX or VoIP services provider |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 20 |
Comments:
I've been using DEx2Phone for a few months now and it's been working great! It's a reliable web phone software for Windows.
I agree, Michael. DEx2Phone is a fantastic communications tool. It has all the features I need for making calls over the internet.
The release of DEx2Phone in 2015 shows that it has stood the test of time. It's great to see it still being updated and supported.
I recently switched to DEx2Phone and it's been a game changer. The call quality is excellent and I love the user-friendly interface.
DEx2Phone has become my go-to web phone software. It's so convenient to have all my calls managed in one place.
I've had a positive experience with DEx2Phone. The installation was straightforward, and I've had no issues with it so far.
I've been using DEx2Phone for business calls, and it's been a reliable tool. The ability to make international calls is a big plus.
The features of DEx2Phone are impressive. I particularly like the call recording feature, which has helped me keep track of important conversations.
DEx2Phone has a clean and intuitive interface. It's easy to navigate and makes the calling experience seamless.
I've recommended DEx2Phone to my friends and colleagues. It's a reliable and efficient communications tool.
Emily, have you tried the video call feature of DEx2Phone? It's impressive!
Yes, Michael! The video call feature is excellent. The quality is great, and it's perfect for virtual meetings.
DEx2Phone's customer support team is top-notch. They are responsive and always ready to assist with any issues.
I had a minor technical issue, and the support team quickly resolved it for me. Great job, DEx2Phone!
I appreciate the regular updates from the DEx2Phone team. It shows their commitment to providing the best user experience.
The pricing plans of DEx2Phone are reasonable. It offers a good value for the functionality it provides.
I've compared DEx2Phone with other web phone software, and it definitely stands out in terms of features and performance.
DEx2Phone has helped me save costs on international calls. The rates are competitive and the quality is excellent.
The user interface of DEx2Phone is so intuitive. It's easy to set up and start making calls in no time.
William, have you used the conference call feature of DEx2Phone? I find it very useful for team discussions.
Yes, Michael! The conference call feature of DEx2Phone is great. It's reliable and allows for smooth collaboration.
One feature that sets DEx2Phone apart is its call forwarding capability. It's flexible and ensures I never miss an important call.
I've used DEx2Phone for both personal and business calls, and it has been a reliable solution for both use cases.
The integration of DEx2Phone with other communication tools makes it a comprehensive solution for my needs.
I had some doubts initially, but after using DEx2Phone, I'm impressed by its performance and ease of use.
DEx2Phone offers a great deal of flexibility. Being able to use it on both desktop and mobile devices is a big advantage.
I've experienced crystal-clear audio quality with DEx2Phone. The sound is excellent, even on international calls.
The user-friendly interface of DEx2Phone makes it easy for anyone to use. It doesn't require any technical expertise.
The call transferring feature of DEx2Phone is very handy. It's easy to transfer calls to other extensions or colleagues.
I've used DEx2Phone for making both voice and video calls, and it delivers great quality in both cases.
The ability to receive voicemail messages directly in DEx2Phone is convenient. It helps me stay organized.
DEx2Phone has an excellent user interface and is very easy to navigate. The design is clean and modern.
The in-app chat feature in DEx2Phone is a nice addition. It allows for quick messaging without interrupting ongoing calls.
I've used several web phone software in the past, and DEx2Phone is definitely among the top ones. Highly recommended.
The call history feature in DEx2Phone is useful for keeping track of past calls. I can easily review who I've spoken to and when.
DEx2Phone's interface is customizable, which allows me to personalize it according to my preferences.
I've had a great experience with DEx2Phone. The software is stable and doesn't crash or freeze during calls.
I've recommended DEx2Phone to my colleagues, and they have all been satisfied with its performance and features.
The fact that DEx2Phone supports multiple languages is a huge plus. It caters to a diverse user base.
I appreciate that DEx2Phone doesn't have any annoying ads. It provides a clean and uninterrupted calling experience.
The setup process of DEx2Phone is straightforward. I was up and running in minutes after installation.
DEx2Phone's user interface is modern and intuitive. It's easy to find and use the different features.
The call quality with DEx2Phone is exceptional. I've been using it for important business calls without any issues.
I've found DEx2Phone to be a reliable and stable software. It hasn't crashed or caused any technical problems for me.
The call encryption feature of DEx2Phone ensures that my conversations are secure and private.
DEx2Phone is a great choice for small businesses. It's affordable and provides all the necessary communication features.
The call transfer feature of DEx2Phone has made my work more efficient. I can easily transfer calls to the right department.
The customer support team of DEx2Phone is responsive and helpful. They address any concerns or questions promptly.
The interface of DEx2Phone is visually appealing. It's a pleasure to use it for my daily communication needs.
DEx2Phone has become an essential tool in my professional life. It has improved the way I communicate with colleagues and clients.