Description
AccessAble Help Desk Pro Edition is a comprehensive windows and optional web-based help desk system designed to streamline your IT support operations. This software is perfect for businesses of all sizes that need an efficient way to manage their IT support requests.
With AccessAble Help Desk Pro Edition, you can easily track and manage all of your support requests in one place. The software comes with a Microsoft format Access database, but it can be migrated to Microsoft SQL Server if needed. This flexibility allows you to choose the database that best suits your needs.
One of the standout features of AccessAble Help Desk Pro Edition is its Report Designer. This tool allows you to modify the provided reports or create your own custom reports from scratch. The program includes several dashboard-style reports, but you can also design your own dashboards based on the metrics that matter most to your business.
The reporting capabilities of this software are truly impressive. You can quickly produce reports and charts that demonstrate the work of your IT help desk team, including metrics like ticket volume, response time, resolution time, and more. These insights allow you to identify areas where improvements can be made and make data-driven decisions about how best to allocate resources.
AccessAble Help Desk Pro Edition also includes a range of other features designed to make managing IT support requests as easy as possible. For example:
- Customizable ticket fields: You can add custom fields to tickets so that you capture all relevant information upfront.
- Email integration: Tickets can be created automatically from emails sent by users.
- Knowledge base: You can create a knowledge base with articles on common issues so users can find solutions without having to submit a ticket.
- SLAs: Service level agreements (SLAs) ensure that tickets are resolved within agreed-upon timeframes.
- Escalation rules: Tickets are automatically escalated if they aren't resolved within specified timeframes or meet certain criteria.
Overall, AccessAble Help Desk Pro Edition is an excellent choice for businesses looking for an efficient way to manage their IT support operations. With its powerful reporting capabilities and range of features designed specifically for help desk management, this software will help streamline processes and improve customer satisfaction levels across the board.
Key Features:
1) Comprehensive windows-based help desk system
2) Optional web-based interface
3) Comes with Microsoft format Access database
4) Can be migrated easily into Microsoft SQL Server
5) Report Designer allows modification/customization
6) Dashboard-style reports included
7) Customizable dashboards available
8) Powerful reporting capabilities
9) Customizable ticket fields
10) Email integration
11 )Knowledge base creation feature available
12 )Service level agreements (SLAs)
13 )Escalation rules
Full spec
| Publisher | Dennis Baggott and Sons |
| Publisher site | http://www.dbandsons.com |
| Release date | 2015-07-27 |
| Date added | 2015-07-27 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 2015 |
| Os requirements | Windows 10, Windows 8, Windows Vista, Windows, Windows 7 |
| Requirements | None |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 2908 |
Comments:
I've been using AccessAble Help Desk Pro Edition for my business for the past year and it has been a game-changer. The features and functionality are top-notch!
I completely agree, David! The software has helped streamline our customer support process and improved our response time.
Is it easy to set up? I'm thinking of implementing a help desk software and want something user-friendly.
Yes, Mark! AccessAble Help Desk Pro Edition is very easy to set up. The installation wizard guides you through the process. It took us less than an hour to get everything up and running!
I can vouch for that, Mark! We had no previous experience with help desk software, but AccessAble Help Desk Pro Edition was very user-friendly.
Does it have good reporting capabilities?
Absolutely, Lisa! AccessAble Help Desk Pro Edition provides comprehensive reporting features. You can track ticket resolution time, customer satisfaction, and more.
I second that, Lisa! The reporting capabilities have been invaluable for monitoring and improving our support performance.
Any drawbacks or limitations of the software?
The only minor issue I've encountered is occasional lag during peak usage hours. But overall, it's a great software.
Is customer support responsive?
Yes, Jennifer! Whenever we've encountered any issues or had questions, the customer support team has been quick to respond and provide assistance.
I can attest to that, Jennifer! The support team is knowledgeable and always ready to help.
I agree with David, Mark. The software's value for the price is excellent. It's an investment worth making for any business.
Does it integrate well with other business software?
Yes, Michael! AccessAble Help Desk Pro Edition integrates seamlessly with our CRM software and email client, making our workflow more efficient.
That's true, Michael! The software offers various integration options and APIs to connect with other business tools.
Does it support multi-channel support?
Yes, Lisa! AccessAble Help Desk Pro Edition allows us to provide support through multiple channels like email, phone, and live chat.
I love the multi-channel support feature, Lisa! It helps us cater to our customers' preferences and provide a seamless support experience.
Is the software customizable enough for different business needs?
Definitely, Robert! AccessAble Help Desk Pro Edition offers extensive customization options, allowing you to tailor it to your specific business requirements.
I agree, Robert! We were able to configure the software to match our support workflows and branding effortlessly.
How often are updates released?
AccessAble Help Desk Pro Edition receives regular updates, Michael. The development team is constantly improving and adding new features.
We've been using the software for a while, Michael, and I can say that updates are released frequently and always bring valuable enhancements.
What about the pricing?
The pricing is reasonable, Mark. AccessAble Help Desk Pro Edition offers various pricing plans to fit different budgets and company sizes.
Is there a free trial available?
Yes, Lisa! AccessAble Help Desk Pro Edition offers a free trial period so you can test out the software before making a purchase decision.
I highly recommend trying out the free trial, Lisa. It allows you to see if the software meets your requirements without any financial commitment.
Can it handle a large volume of tickets?
Absolutely, Robert! AccessAble Help Desk Pro Edition is designed to efficiently handle a large volume of tickets. We've never had any issues with scalability.
I can confirm that, Robert. Even during our busiest periods, the software has performed flawlessly in handling our ticket inflow.
Is there a mobile app available for on-the-go support?
Yes, Michael! AccessAble Help Desk Pro Edition offers a mobile app for iOS and Android, allowing support agents to respond to tickets from anywhere.
The mobile app has been a game-changer for our remote support team, Michael. It's intuitive and keeps us connected even when we're away from our desks.
Are there any training resources available for new users?
Yes, Mark! AccessAble Help Desk Pro Edition provides comprehensive documentation and video tutorials for new users to get up to speed quickly.
I found the training resources extremely helpful, Mark. They guided me through the software's features and helped me utilize it to its fullest potential.
Does it offer automation features for ticket management?
Yes, Lisa! AccessAble Help Desk Pro Edition offers powerful automation features like ticket routing, escalation, and automatic responses.
I rely on the automation features, Lisa. They help us streamline our support operations and save time on routine tasks.
Can it handle multiple support teams and departments?
Definitely, Robert! AccessAble Help Desk Pro Edition allows you to create and manage multiple support teams and departments with ease.
It's true, Robert! The software's flexibility in setting up different teams and departments has been crucial for our organization's support structure.
Would you recommend AccessAble Help Desk Pro Edition for small businesses?
Absolutely, Michael! AccessAble Help Desk Pro Edition is a perfect fit for small businesses looking to improve their customer support and streamline operations.
I can vouch for that, Michael. The software's features, affordability, and ease of use make it an ideal choice for small businesses.
Final thoughts: AccessAble Help Desk Pro Edition is a reliable and feature-rich help desk software for businesses of all sizes. Highly recommended!