Description
Are you tired of managing your IT service desk manually? Do you want to automate your ITSM processes and improve the productivity of your IT service team? If yes, then ManageEngine ServiceDesk Plus is the perfect solution for you.
ManageEngine ServiceDesk Plus is a free web-based help desk software that comes with integrated project management and asset management software. It has an ITIL ready version with incident, problem, change, CMDB, and service catalog included. With ServiceDesk Plus, you can automate complete itsm processes and keep your end-users happy.
ServiceDesk Plus offers a wide range of features that make it easy to use and cost-effective. By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost package; it gives you the ability to automate complete itsm processes.
One of the notable features of ServiceDesk Plus is active directory user importing which allows users to import their active directory users into their help desk system. This feature saves time by eliminating manual data entry tasks. Additionally; single sign-on feature enables users to log in once using their credentials from other applications such as Google or Microsoft Office 365.
Another great feature offered by ServiceDesk Plus is user satisfaction surveys which allow users to collect feedback from end-users about their experience with the help desk system. This feedback helps organizations identify areas for improvement in their support services.
Customizable workflows are also available in ServiceDesk Plus which allows organizations to create custom workflows based on their specific needs. These workflows can be used for automating tasks such as ticket routing or escalation rules.
Helpdesk automation is another key feature offered by Service Desk plus which enables organizations to automate repetitive tasks such as ticket creation or assignment based on predefined rules set up within the system.
Advanced analytics are also available within this software allowing organizations access real-time data about how well they are performing against key performance indicators (KPIs) such as response times or resolution rates etc.,
With voice-driven iPhone app and android app; access your help desk on-the-go anywhere anytime making it easier than ever before for technicians/users/tickets alike!
Service Desk plus offers flexible integration options including application management network monitoring API mobile & PDA remote control etc.,
The Helpdesk module of ManageEngine's Servicedesk plus is free forever for unlimited number of technicians / users / tickets while Incident Problem Change Catalog Project Management Knowledge Base CMDB etc., can be implemented at just $995 per year making it an affordable option compared with other similar products on market today!
In conclusion; if you're looking for a comprehensive yet affordable solution that will streamline all aspects related managing an effective ITSM process then look no further than ManageEngine's Servicedesk plus!
Full spec
| Publisher | Zoho |
| Publisher site | http://www.zohocorp.com/ |
| Release date | 2015-10-27 |
| Date added | 2015-10-27 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 9.1 |
| Os requirements | Windows 2003, Windows 2000, Windows 98, Windows Me, Windows, Windows NT, Windows Server 2008, Windows 7, Windows XP |
| Requirements | None |
| Price | Free |
| Downloads per week | 4 |
| Total downloads | 8167 |
Comments:
I have been using ManageEngine ServiceDesk Plus for a few months now, and it has greatly improved our help desk operations. The features are comprehensive and user-friendly.
I agree, Emily. The software has definitely made our ticket management much more efficient. The ability to track tickets and prioritize them has been a game-changer for us.
I'm considering implementing ManageEngine ServiceDesk Plus for our business. Can anyone provide feedback on its reporting capabilities?
Sophia, the reporting capabilities of ServiceDesk Plus are excellent. You can generate various types of reports and customize them according to your needs. It offers a wide range of options to analyze and track your help desk performance.
Does ManageEngine ServiceDesk Plus integrate well with other business tools? We use a couple of CRM solutions and want to ensure smooth integration.
Olivia, ServiceDesk Plus does offer integrations with popular business tools, including CRMs. You can easily connect it with your existing software and streamline your workflows. It's worth trying out.
I've been using ServiceDesk Plus for a while, and it has simplified our IT service management significantly. The automation features and self-service portal are particularly useful.
I couldn't agree more, Emma. ServiceDesk Plus has made our IT team more productive and enhanced our customer satisfaction. The portal enables users to submit tickets and find solutions on their own.
Is the software easy to set up and configure? We're searching for a help desk solution that doesn't require extensive technical expertise.
Ava, setting up ServiceDesk Plus is straightforward, even for non-technical users. The installation process is well-documented, and the interface is intuitive. You'll have a smooth experience.
Thank you for the information, Benjamin. It's good to know that the setup process is user-friendly.
I recently started using ManageEngine ServiceDesk Plus, and I'm impressed with its asset management capabilities. It has made inventory tracking much easier.
Emily, I completely agree. The asset management features are robust, and it's convenient to have everything centralized within one software.
Has anyone experienced any drawbacks or limitations of ServiceDesk Plus? It sounds promising, but I want to consider all aspects before making a decision.
There are occasional performance issues with ServiceDesk Plus, especially when the system has a high volume of tickets. However, their customer support is responsive and helps resolve any issues promptly.
Thank you for highlighting the occasional performance issues, Michael. It's good to be aware of potential limitations.
One minor limitation I noticed is the limited customization options for the user interface. But overall, it's a solid help desk software.
I've been using ServiceDesk Plus for a while, and one limitation I found is the lack of advanced analytics options. It would be great to have more in-depth reporting features.
I agree, Nathan. Having more advanced analytics would be beneficial for better decision-making.
I've been using ServiceDesk Plus since its release in 2015, and I must say it has come a long way. The updates and new features have continually improved the software.
I've been a long-time user too, Emma. The continuous improvements have kept me loyal to ServiceDesk Plus.
Absolutely, Emma. The development team's commitment to enhancing the software is commendable.
I agree, Emma. ManageEngine has been proactive in incorporating user feedback and enhancing the product. It's impressive how they keep evolving it.
The asset management integration is a big plus for us. It saves a lot of time and effort.
ServiceDesk Plus has been an excellent solution for our IT help desk. Its customizable workflows and automation features have significantly improved our efficiency.
I believe ManageEngine ServiceDesk Plus is one of the best help desk software for Windows. It's reliable, user-friendly, and feature-rich.
As an IT manager, I highly recommend ServiceDesk Plus. It has made a noticeable difference in our team's productivity and customer satisfaction.
ServiceDesk Plus offers excellent value for the price. The extensive features it provides make it worth considering for any business.
I love how ServiceDesk Plus streamlines our IT service management. It saves a lot of our time and energy.
The customer support team of ServiceDesk Plus is fantastic. Any time we have had an issue, they have been quick to help and resolve it.
The self-service portal of ServiceDesk Plus has been a game-changer for our organization. Our users find it convenient and empowering.
I appreciate how easy it is to generate reports in ServiceDesk Plus. It saves us time and provides valuable insights.
ServiceDesk Plus has improved our ticket management efficiency by leaps and bounds. The ability to automate certain processes has been incredibly helpful.
One minor drawback I have noticed is that the mobile app of ServiceDesk Plus could use some improvements. It's not as intuitive as the web interface.
The asset management module of ServiceDesk Plus is comprehensive and easy to use. Keeping track of our assets has become much simpler.
I haven't encountered any major issues with ServiceDesk Plus. It has been a reliable and robust help desk software for our organization.
ServiceDesk Plus has simplified our help desk operations and improved communication between our IT team and end-users.
Our business primarily uses Mac computers, so we were initially unsure if ServiceDesk Plus would work smoothly. Fortunately, it works flawlessly on Windows and Mac.
ServiceDesk Plus has an intuitive user interface. It ensures that even non-technical staff can use it effectively.
We have been using ServiceDesk Plus for a few years now, and their product updates have consistently addressed our evolving needs.
Thank you, Michael, for sharing your experience with the reporting capabilities. It's an essential aspect we're looking for in our help desk software.
Thanks, Nathan, for confirming the integration capability. That's a critical factor for us during the evaluation process.
Michael, I appreciate you sharing the performance issues as well. It's helpful to know the potential downsides before making a decision.
Sophia, we've been using ServiceDesk Plus for years, and I can vouch for its reporting capabilities. It offers a range of pre-built reports and allows customization as per specific requirements.
Olivia, I've integrated ServiceDesk Plus with our CRM system, and it has been seamless. The synchronization of customer data and ticket details has made our processes more efficient.
I completely agree, David. The ticket prioritization and tracking features have improved our overall response time and customer satisfaction.
Jennifer, I've been using ServiceDesk Plus since its release, and it has been a valuable tool for managing our IT help desk. Highly recommended.
I've tried several help desk software, and ManageEngine ServiceDesk Plus has proven to be one of the best in terms of functionality and ease of use.
The self-service portal of ServiceDesk Plus has been beneficial for our end-users. It empowers them to find solutions on their own without waiting for support staff.
Overall, ServiceDesk Plus has helped us improve our help desk operations and enhanced our communication with end-users. It's a valuable asset to any IT team.