Description
Dameware Remote Support: Simplify and Accelerate Your IT Administration Tasks
As businesses grow, so does their IT infrastructure. With more computers, servers, and devices to manage, it can be challenging for IT admins and support technicians to keep up with the demands of remote support. That's where Dameware Remote Support comes in - an affordable and easy-to-use remote support software that simplifies and accelerates remote IT administration tasks.
With Dameware Remote Support, you can remotely access computers inside the LAN and outside the firewall. This means you can provide support to employees who work from home or are on-the-go without having to physically be there. You can also remotely manage Active Directory domains, users, and Group Policy - all from a single console.
One of the key features of Dameware Remote Support is its built-in Dameware Mini Remote Control. This tool allows you to gain remote access to Windows, Linux, and Mac OS X systems with ease. You can troubleshoot issues quickly by leveraging Windows administration tools and TCP utilities for faster troubleshooting.
Another great feature of Dameware Remote Support is its ability to provide on-the-go remote support to end-users from your Android or iOS devices. This means you don't have to be tied down to your desk when providing support - you can do it from anywhere at any time.
Dameware Remote Support also allows you to connect to unlimited end devices. This means there are no restrictions on how many devices you can connect with at once - making it ideal for larger organizations with multiple locations.
In addition, Dameware Remote Support offers a range of other features that make it an essential tool for any business looking for efficient remote IT administration:
- Multi-platform support: Supports Windows®, macOS®, Linux®
- Secure connections: Uses SSL encryption technology
- Customizable settings: Allows customization of user permissions
- Centralized management: Provides centralized management through a single console
Overall, if you're looking for an affordable yet powerful solution that simplifies your remote IT administration tasks while accelerating them at the same time – look no further than Dameware Remote Support!
Full spec
| Publisher | SolarWinds |
| Publisher site | http://www.solarwinds.com/ |
| Release date | 2017-07-12 |
| Date added | 2016-11-29 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 12.0.4 |
| Os requirements | Windows 10, Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7 |
| Requirements | None |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 406 |
Comments:
I have been using Dameware Remote Support for a couple of months now and it has been a game changer for our business. Highly recommended!
I agree with Alice, Dameware Remote Support has really improved our efficiency. The remote control feature works like a charm.
Is Dameware Remote Support compatible with older versions of Windows? Specifically, Windows 7?
Yes, Charles. Dameware Remote Support is compatible with Windows 7 and all later versions of Windows. We have been using it on our Windows 7 machines without any issues.
The UI of Dameware Remote Support is really intuitive. It didn't take long for our team to get accustomed to it.
Agreed, Eve. The user-friendly interface is one of the reasons why we chose Dameware Remote Support for our help desk needs.
How does Dameware Remote Support handle security?
Great question, Grace. Dameware Remote Support provides strong encryption and multi-factor authentication options to ensure secure remote access.
That's reassuring, Hal. Thanks for the information.
Does Dameware Remote Support offer any reporting capabilities?
Absolutely, Ivan! Dameware Remote Support provides detailed reports on remote support activity, including session duration, number of sessions, and more.
I am considering Dameware Remote Support for my help desk team. Can it handle a large number of simultaneous connections?
Kyle, Dameware Remote Support is designed to handle multiple connections concurrently. It should work well for your help desk needs.
Are there any limitations on the number of devices Dameware Remote Support can support?
There is no hard-set limit on the number of devices Dameware Remote Support can support. However, depending on the capacity of your system, there may be practical limitations.
I've been using Dameware Remote Support for over a year now and it's been rock solid. Haven't encountered any major issues so far.
I agree, Pete. The stability of Dameware Remote Support is impressive. It has really helped us provide quick assistance to our users.
Is there a mobile app available for Dameware Remote Support?
Rachel, unfortunately, Dameware Remote Support doesn't have a dedicated mobile app. However, it can be accessed through mobile browsers.
That's good to know, Sam. Thanks for the clarification.
Are there any integrations available for Dameware Remote Support?
Tina, Dameware Remote Support supports integration with popular help desk software, such as ServiceNow and JIRA.
The pricing of Dameware Remote Support is reasonable considering the features it offers.
I agree, Vincent. Dameware Remote Support provides great value for money.
Does Dameware Remote Support require any special hardware requirements?
Xavier, Dameware Remote Support doesn't have any specific hardware requirements. It works well on standard Windows machines.
I have a suggestion for the Dameware Remote Support team. It would be great if they could add mobile app support in the future.
Zack, that's a valid suggestion. A dedicated mobile app would definitely enhance the overall user experience.
I've been a long-time user of Dameware Remote Support and it has never disappointed me. I highly recommend it.
I have to agree with Ben here. Dameware Remote Support is a reliable software that gets the job done.
Is there a free trial available for Dameware Remote Support?
Ella, yes, there is a free trial available. You can try it out and see if it meets your requirements.
Dameware Remote Support has made remote troubleshooting a breeze for our team. It saves us a lot of time.
I couldn't agree more, George. Dameware Remote Support has significantly improved our support process.
Does Dameware Remote Support provide any session recording capabilities?
Iris, yes, Dameware Remote Support allows session recording for audit and training purposes.
Can Dameware Remote Support be used for unattended access to remote devices?
Kylie, yes, Dameware Remote Support supports unattended access, allowing you to connect to remote devices even when no one is present at the other end.
One feature I really appreciate about Dameware Remote Support is the ability to transfer files during a remote session.
I agree, Mia. The file transfer feature of Dameware Remote Support is very useful for quickly sharing files with remote users.
Dameware Remote Support has a great support team. They are prompt and helpful in resolving any issues or answering questions.
Oliver, I've had a similar experience with their support team. They have always been responsive and provided excellent support.
Is Dameware Remote Support suitable for small businesses or is it more geared towards larger enterprises?
Quinn, Dameware Remote Support is suitable for both small businesses and larger enterprises. It offers the flexibility and scalability required by different organizations.
Dameware Remote Support has been a lifesaver for our IT team. It has significantly reduced our response times and improved user satisfaction.
Sarah, that's great to hear. Dameware Remote Support has definitely helped us deliver faster and better support to our users too.
Is Dameware Remote Support a cloud-based solution or does it require on-premises installation?
Uma, Dameware Remote Support can be installed on-premises. However, there is also a cloud-based version available for those who prefer a cloud deployment.
Dameware Remote Support's reporting capabilities have been a game changer for our team. It helps us track and analyze our support activities effectively.
That's true, William. The reporting features of Dameware Remote Support provide valuable insights for optimizing our support processes.