ReadyDesk 9.4
Description
ReadyDesk is a powerful web-based help desk software solution designed to meet the demands of businesses of any size. With its comprehensive set of features, ReadyDesk enables businesses to offer their customers multiple options for resolving issues quickly and efficiently.
One of the key features of ReadyDesk is its customer portal, which allows customers to open tickets and browse support articles in the knowledge base for self-service. This feature not only saves time for both customers and support staff but also helps reduce the number of incoming calls or emails.
Another great feature offered by ReadyDesk is live chat, which enables customers to chat with support staff online in real-time. This feature can be particularly useful when dealing with urgent issues that require immediate attention.
ReadyDesk also offers ticket tracking capabilities, allowing businesses to keep track of all customer inquiries and ensure that they are resolved in a timely manner. The software's remote desktop asset management feature allows support staff to remotely access customer devices and resolve issues without having to be physically present at the customer's location.
In addition, ReadyDesk includes network device discovery and inventory capabilities, enabling businesses to keep track of all devices on their network. This can be particularly useful for IT departments who need an accurate inventory list for budgeting purposes or when planning upgrades or replacements.
Billing functionality is another important aspect offered by ReadyDesk. The software includes time tracking capabilities as well as scheduling features that allow businesses to bill clients accurately based on actual work performed. Additionally, Active Directory/LDAP integration ensures seamless integration with existing systems while call management functionality streamlines communication between different departments within an organization.
Code signing capability ensures secure code execution while localization options enable users from different regions around the world to use the software effectively in their native language. Customization options allow users to tailor the software according to their specific needs while attachments enable users to add relevant files or documents related directly related tickets.
Incoming email-to-ticket functionality automatically creates tickets from emails sent by customers while multi-language capability ensures that users from different regions around the world can use it effectively in their native language. News articles provide updates about new releases or changes made within organizations using this tool; reporting & charting provides insights into how well your team is performing against SLAs (Service Level Agreements) set up between you & your clients; social media single sign-in makes it easy for clients who have accounts on social media platforms like Facebook & Twitter etc., so they don't have remember separate login credentials every time they want access information about your products/services/support offerings; Support contracts ensure that you are providing consistent service levels across all your clients irrespective whether they are small/medium/large enterprises; surveys visitor tracking helps you understand what kind feedback people have about your product/service/support offerings so you can improve them accordingly.
Overall, ReadyDesk offers a comprehensive set of features designed specifically for business needs - making it an ideal choice for companies looking for a reliable help desk solution that will streamline communication between teams/departments/clients/vendors/partners etc., thereby improving overall productivity & efficiency levels across entire organization!
Full spec
Publisher | ReadyDesk |
Publisher site | http://www.ReadyDesk.com |
Release date | 2017-07-18 |
Date added | 2017-07-18 |
Category | Business Software |
Sub category | Help Desk Software |
Version | 9.4 |
Os requirements | Windows 10, Windows 8, Windows Vista, Windows, Windows 7, Windows XP |
Requirements | IIS, .Net framework 4.0 or above |
Price | Free to try |
Downloads per week | 0 |
Total downloads | 301 |
Comments:
I have been using ReadyDesk for a few months now and I must say it's a great help desk software for our business. It has all the features we need and the interface is user-friendly.
I agree with Michael, ReadyDesk has made managing our customer support much easier. The ticketing system is effective and the reporting feature provides valuable insights.
Emily, I couldn't agree more. The reporting feature in ReadyDesk has been a game-changer for our team. We can generate insightful reports with just a few clicks.
I've tried a few other help desk software in the past, but ReadyDesk stands out in terms of its simplicity and ease of use. It has definitely improved our customer service efficiency.
David, I totally agree! ReadyDesk has simplified our customer support process by providing a comprehensive solution.
The ability to automate certain tasks in ReadyDesk has saved us a lot of time. It helps us prioritize and categorize tickets effectively.
ReadyDesk's integration with other business software is impressive. It seamlessly connects with our CRM, allowing for a more streamlined workflow.
I have found ReadyDesk to be a very reliable help desk software. The customer support provided is excellent and they are constantly improving the software based on user feedback.
ReadyDesk's analytics feature is great! It helps us monitor performance and identify areas for improvement.
The customization options in ReadyDesk are impressive. We can easily tailor the software to fit our business needs.
ReadyDesk has a user-friendly interface which makes it easy for new team members to get acquainted with the software quickly.
We switched to ReadyDesk recently and it has definitely improved our response time to customer queries. The ticketing system is efficient and helps us stay organized.
ReadyDesk's knowledge base feature is really helpful. Our customers can find answers to common queries without having to contact support.
The mobile app for ReadyDesk works seamlessly, allowing us to easily manage customer support even when we're on the go.
ReadyDesk has made our overall customer service experience more efficient. It's definitely worth the investment.
We have been using ReadyDesk for a year and it has consistently helped us improve our customer satisfaction rating. The ticketing system is reliable and easy to use.
ReadyDesk's email ticketing system has made managing customer queries via email much easier. It's a time saver!
Grace, I couldn't agree more. ReadyDesk's email ticketing system has transformed our customer communication process.
ReadyDesk's customer portal is user-friendly and allows our customers to easily submit and track their support tickets.
We have seen a significant reduction in response time since implementing ReadyDesk. It has improved our customer satisfaction levels.
ReadyDesk's user permissions feature allows us to control access to sensitive customer data. It's an important aspect of our data security.
The ticket categorization feature in ReadyDesk has helped us prioritize and assign tickets efficiently. It's a time-saver!
ReadyDesk's customer feedback feature has been invaluable in identifying areas where we can improve our service. It's a great way to gather insights.
We have been using ReadyDesk for our support team, and I must say it's been a game-changer. Our team's productivity has increased since we started using it.
ReadyDesk's API integration capabilities allow us to connect it with our other business tools seamlessly. It has made our workflow more efficient.
ReadyDesk offers excellent value for money. It has all the features we need at an affordable price.
We have been using ReadyDesk for our help desk operations and it has simplified our workflow. The ticketing system is reliable and easy to use.
ReadyDesk provides great customer support. They are always responsive and willing to help with any issues we encounter.
ReadyDesk's reporting feature is fantastic! It helps us track our team's performance and identify areas that need improvement.
ReadyDesk has made managing our customer support easier than ever. It has become an integral part of our business operations.
ReadyDesk's automation features have saved us a significant amount of time. It has streamlined our support process.
We have been using ReadyDesk for a while now and I highly recommend it to any business looking for an efficient help desk software.
ReadyDesk's knowledge base feature has reduced the number of repetitive queries we receive. It's a great resource for our customers.
ReadyDesk's ticketing system has made it easy for us to track and manage customer queries. It has improved our response time.
We have been using ReadyDesk for a few months now and it has significantly improved our customer support process. The software is intuitive and easy to use.
ReadyDesk's ticketing system is efficient and has helped us stay organized. Our team can easily prioritize and assign tickets.
ReadyDesk's mobile app is a great tool for our team. We can manage customer support even when we're on the move.
ReadyDesk's user interface is clean and easy to navigate. It has made using the software a breeze.
We switched to ReadyDesk and it has been a wise decision. Our team's efficiency and responsiveness have improved.
ReadyDesk's customization options are impressive. We can tailor it to fit our unique business needs.
We have noticed a significant improvement in our customer satisfaction ratings since implementing ReadyDesk. It has helped us provide better support.
ReadyDesk has simplified our customer support process by providing a comprehensive solution. It has become an essential tool for our team.
The integration capabilities of ReadyDesk have made our workflow more streamlined. It seamlessly connects with our existing business software.
ReadyDesk's customer portal is user-friendly and allows our customers to easily raise and track support tickets. It has improved our customer experience.
ReadyDesk's email ticketing system has been a game-changer for us. It helps us manage customer queries efficiently.
ReadyDesk's analytics feature is great for tracking our performance and identifying areas for improvement. It provides valuable insights.
ReadyDesk's user permissions feature has been crucial for our data security. It allows us to control access to sensitive customer information.
We have been using ReadyDesk for a while now and it has improved our customer service efficiency. The software is reliable and easy to use.
ReadyDesk's automation features have saved us a lot of time. We can automate repetitive tasks and focus on more important issues.
We have been using ReadyDesk for our business and it has exceeded our expectations. The software has improved our customer support process significantly.