Description
Web Tracks 2018: The Ultimate Business Software for Inventory and Help Desk Management
Are you tired of manually tracking your IT equipment and support requests? Do you want to automate your hardware and software audits? If yes, then Web Tracks 2018 is the perfect solution for you. It is a web-based inventory and help desk software that runs on IIS (Internet Information Services) in your local environment. With Web Tracks, you can easily manage your IT assets from purchase through disposal.
Web Tracks 2018 is designed to give your IT staff the tools they need to efficiently manage their daily tasks. It offers a comprehensive set of features that make it easy to track hardware and software inventory, manage support requests, and automate audits. Whether you are a small business or a large enterprise, Web Tracks has everything you need to streamline your IT operations.
Inventory Management
One of the core features of Web Tracks is its inventory management module. This module allows you to keep track of all your hardware and software assets in one place. You can easily add new items to the inventory database by scanning barcodes or entering serial numbers manually.
With Web Tracks' powerful reporting capabilities, you can generate detailed reports on all aspects of your inventory including asset location, warranty status, purchase date, depreciation value etc. This information helps you make informed decisions about when it's time to replace or upgrade equipment.
Help Desk Management
Another key feature of Web Tracks is its help desk management module which provides end-users with an easy-to-use interface for submitting support requests online. Technicians can logon into this application as well in order to manage these requests effectively.
The integrated e-mail system ensures that all communication between end-users and technicians are tracked within the system itself so nothing gets lost in translation! You can also create custom workflows based on priority levels so that high-priority issues get resolved quickly while low-priority issues are addressed at a later time.
Automated Audits
Web tracks also offers automated audit capabilities which allow IT staff members to schedule regular scans for hardware changes or new installations across their network infrastructure automatically without any manual intervention required! This saves valuable time by eliminating tedious manual processes associated with traditional auditing methods such as spreadsheets or paper-based forms!
Customizable Dashboards
Web tracks comes with customizable dashboards which allow users at different levels within an organization access relevant data quickly without having too much cluttered information displayed at once! These dashboards provide real-time insights into critical metrics such as ticket volume trends over time etc., making it easier than ever before for managers & executives alike stay up-to-date on what's happening within their organization!
Conclusion:
In conclusion, if you're looking for an efficient way to manage both Inventory & Help Desk operations then look no further than Web-Tracks 2018! With its comprehensive set of features including automated audits & customizable dashboards along with integrated email systems ensuring seamless communication between end-users & technicians alike - this tool will revolutionize how businesses handle their day-to-day operations! So why wait? Try out our free trial today & see how we can help take care of all those pesky details so that YOU don't have too!!
Full spec
| Publisher | Gritware |
| Publisher site | http://www.gritware.com |
| Release date | 2018-05-13 |
| Date added | 2018-05-13 |
| Category | Business Software |
| Sub category | Help Desk Software |
| Version | 10.03 |
| Os requirements | Windows 10, Windows 8, Windows, Windows Server 2008, Windows 7 |
| Requirements | IIS Server 6+, Microsoft .NET Framework 3.5.1 |
| Price | Free to try |
| Downloads per week | 0 |
| Total downloads | 28962 |
Comments:
I just downloaded and installed Web Tracks 2018 on my Windows system. So far, it looks really promising!
I've been using Web Tracks for a while now and it has greatly improved our help desk operations. The 2018 version seems to have some nice updates.
Is Web Tracks 2018 compatible with Windows 10? I need to upgrade my OS soon.
@Michael Anderson Yes, Web Tracks 2018 is compatible with Windows 10. I have it installed on my Windows 10 machine.
I've been using Web Tracks for our business for years and it's been a game changer. Looking forward to trying out the new version!
How is the customer support for Web Tracks 2018? Are they responsive and helpful?
@John Brown In my experience, the customer support for Web Tracks has been excellent. They are responsive and always willing to help.
That's great to hear, Emily. Good customer support is a must for me when choosing a help desk software.
I'm considering switching to Web Tracks 2018 from another help desk software. Any thoughts or recommendations?
@Jessica Davis I highly recommend Web Tracks. It's user-friendly, efficient, and offers great features for managing help desk tasks.
I agree with Lisa. It's definitely worth considering if you're looking for a reliable help desk software.
Web Tracks 2018 has been a lifesaver for our team. It has streamlined our workflow and improved our efficiency.
How easy is it to set up and configure Web Tracks 2018? Any technical knowledge required?
@Michael Anderson The setup and configuration process of Web Tracks is fairly straightforward. You don't need advanced technical knowledge, but basic understanding of web applications helps.
Thanks for the info, John. I'll definitely give Web Tracks a try.
You won't be disappointed, Jessica. It's a great help desk software for businesses of all sizes.
I'm impressed with the reporting capabilities of Web Tracks 2018. It provides useful insights into our help desk metrics.
The reporting feature is indeed one of the highlights of Web Tracks. It's customizable and helps us track our performance effectively.
How secure is Web Tracks 2018? We deal with sensitive customer data and need to ensure its protection.
@Jessica Davis Web Tracks has robust security measures in place to protect your data. It's designed to meet the highest security standards.
We've been using Web Tracks for years, and there have been no data security issues. It's reliable and trustworthy.
Does Web Tracks 2018 integrate with other business software and tools?
@David Smith Yes, Web Tracks 2018 offers integration with various business software and tools, making it more versatile and efficient.
That's great to hear. Integration with other software can really enhance the overall productivity and effectiveness of a help desk system.
I'm sold! I'll give Web Tracks 2018 a try and see how it fits our help desk needs.
Good choice, Jessica. I'm sure it will make a positive impact on your help desk operations.
Is there a trial version available for Web Tracks 2018? I'd like to test it before making a purchase.
@David Smith Yes, there's a trial version available. You can download and test it for a certain period to evaluate its features and suitability for your needs.
Trying out the trial version is always a good idea to ensure the software meets your requirements.
I'll be recommending Web Tracks 2018 to my colleagues in other departments. It's been a real game-changer for our help desk team.
Thank you all for the feedback and recommendations. I'm excited to try out Web Tracks 2018!
@Jessica Davis You're welcome! I'm confident you'll find it beneficial for your help desk operations.
If you have any questions or need assistance during your Web Tracks journey, feel free to reach out. We're here to help.
@Emily Johnson Thank you for offering your help. That's great to know that there's reliable support available.
Web Tracks 2018 has really improved our service level and customer satisfaction. Highly recommended!
I couldn't agree more, John. It's an excellent help desk software.
Looking forward to experiencing the benefits of Web Tracks 2018 firsthand!
You won't be disappointed, Jessica. It's a powerful tool for managing help desk operations efficiently.
Are there any additional costs for Web Tracks 2018, such as license upgrades or premium features?
@David Smith Web Tracks follows a straightforward pricing model. Once you purchase the license, you'll have access to all the features without any additional costs.
That's good to know. Transparent pricing without hidden costs is always appreciated.
Web Tracks 2018 has definitely made our help desk operations more efficient. It's worth the investment.
I've heard great things about Web Tracks' ease of use. Looking forward to exploring its user-friendly interface.
@Jessica Davis Web Tracks indeed has a clean and intuitive interface, making it easy to navigate and use efficiently.
I've been using Web Tracks 2018 for a few days now, and I'm really impressed with its capabilities. A great choice for any help desk team.
Glad to hear that, David. It's always satisfying when a software exceeds expectations.
Web Tracks 2018 has definitely contributed to our help desk team's productivity. It's user-friendly and feature-rich.
The interface of Web Tracks 2018 is visually appealing and easy to navigate. Makes the whole help desk management process smoother.
Thanks for all the comments and insights. I'm excited to introduce Web Tracks 2018 to our help desk team.
You're welcome, Jessica. I'm sure it will have a positive impact on your team's productivity and efficiency.