Download v2.0
132 downloads
| Version | 2.0 |
|---|---|
| Publisher | Rhea Solutions |
| Release date | Feb 4, 2015 |
| Date added | Feb 4, 2015 |
| Os requirements | Windows 2003, Windows Vista, Windows, Windows 2000, Windows 8, Windows Server 2008, Windows 7, Windows XP |
| Requirements | Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC4; IIS |
| Total downloads | 132 |
| Price | Free |
Description
The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.